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Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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MORE RESOURCES:

Customer Service - Google News

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GrubHub Customer Service - The Westfield Voice


GrubHub Customer Service
The Westfield Voice
Grubhub is the nation's leading online and mobile food ordering company dedicated to connecting hungry diners with local takeout restaurants. The company's online and mobile ordering platforms allow diners to order directly from more than 45,000 ...

and more »

Top of the flops: the year's worst customer service errors - The Guardian


The Guardian

Top of the flops: the year's worst customer service errors
The Guardian
... to three-figure sums to repair invisible damage. All you need then is for your bank to decide that your holiday destination is on its list of dodgy places, that you are therefore probably a drugs baron and that your balance should be frozen without ...

Charles Monat Associates looks to classic customer service in bid to attract high net worth clients - South China Morning Post


South China Morning Post

Charles Monat Associates looks to classic customer service in bid to attract high net worth clients
South China Morning Post
Hong Kong insurance brokerage firm Charles Monat Associates is catering to its high net worth clients by ramping up an old school model of customer service geared towards those not so familiar with the online world. Charles Monat chief executive Barry ...

Retailers' dilemma: Top-notch customer service is expensive - Chicago Daily Herald


Chicago Daily Herald

Retailers' dilemma: Top-notch customer service is expensive
Chicago Daily Herald
Brick-and-mortar retailers hoping to fend off Amazon.com need to deploy the one weapon that could set them apart: top-notch customer service, provided by actual humans. But making that goal a reality relies on well-trained, well-paid employees.

and more »

Dark web's key to success nothing sexy, it's just 'good customer service' (VIDEO) - RT


RT

Dark web's key to success nothing sexy, it's just 'good customer service' (VIDEO)
RT
Dark web marketplaces are best known for the sale of illegal drugs, stolen data and counterfeit money, but Bartlett says there is more to these 'misunderstood' platforms. “Yes, they use encryption and they use bitcoin and they're very technically ...

and more »

Changing face of customer service calls for professionalism - Tallahassee.com


Tallahassee.com

Changing face of customer service calls for professionalism
Tallahassee.com
What a strange year for college football. To see Miami, UCF and USF on top and FSU and UF at the bottom was almost worthy of a "Strangers Things" episode. The upside down, indeed. If you haven't checked out the new season please do so, Joe Kerry (Steve ...

CenturyLink's special committee probe finds no evidence of customer service fraud - FierceTelecom


FierceTelecom

CenturyLink's special committee probe finds no evidence of customer service fraud
FierceTelecom
CenturyLink said that one of the key issues that may have led to how customers were handled was the structure of its products, pricing and promotions were complex and caused confusion. As a result, bills sometimes did not meet customer expectations ...

and more »

Rocky start for MTA's new 'Customer Service Ambassador' program ... - New York Daily News


New York Daily News

Rocky start for MTA's new 'Customer Service Ambassador' program ...
New York Daily News
It may take more than an extra dollar an hour for transit workers to have face time with angry New York commuters.

and more »

Retailers' dilemma: How to provide top-notch customer service with ... - Chicago Tribune


Chicago Tribune

Retailers' dilemma: How to provide top-notch customer service with ...
Chicago Tribune
Brick-and-mortar retailers hoping to fend off Amazon.com need to deploy the one weapon that could set them apart: top-notch customer service, provided by actual.

and more »

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