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Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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Customer Service - Google News

Making service personal: All American Stand thrives on customer service - The Sentinel-Echo


The Sentinel-Echo

Making service personal: All American Stand thrives on customer service
The Sentinel-Echo
But the folks at All American Stand on North Main Street want to bring back a tradition that once marked the economic boom of the country - face-to-face customer service. “Everybody wants it fast, fast, fast and now, now, now,” said General Manager ...

Cognitive chatbots in customer service: Beyond the hype and behind the scenes - ZDNet


ZDNet

Cognitive chatbots in customer service: Beyond the hype and behind the scenes
ZDNet
AI-based chatbots are all the rage today, with market growth estimates in the range of 24 percent to 37 percent. As a result, the market is ripe with outlandish claims that chatbots will "revolutionize" enterprise software and similar hype.

Turn Those Upset Customers Around: Best Practices For Customer Service Recovery - Forbes


Forbes

Turn Those Upset Customers Around: Best Practices For Customer Service Recovery
Forbes
Every business needs a framework for customer service recovery–a sequence of best practices–for those times when the situation hits the fan and the customer hits the roof. Before I get to my recommended customer service recovery framework, let's talk ...

Why The Highest Compliance should be your Baseline for Customer ... - Customer Think


Why The Highest Compliance should be your Baseline for Customer ...
Customer Think
October is National Cyber Security Awareness Month (NCSAM) and the epic Equifax breach serves as just one reminder of the frequent and rising cyber risks ...

and more »

Sad Melania Trump finds solace in customer service calls on 'SNL' - Mashable


Mashable

Sad Melania Trump finds solace in customer service calls on 'SNL'
Mashable
Saturday Night Live sure does. In the weekly sketch comedy series' latest First Lady bit, guest host Kumail Nanjiani swoops in as a patient, empathetic call ...
'SNL': Melania Trump Tells a Customer Service Operator About Her Dreams TheWrap

all 61 news articles »

Fidelity tests virtual reality for customer service training - Fox Business


Fidelity tests virtual reality for customer service training
Fox Business
The Fidelity prototype, which was built on the Google VR headset, simulates a scenario in which the customer representative is at a desk in the company's call center in New Hampshire. The representative is prompted to handle a call from a distressed ...

and more »

Global Response to hire 800 for Margate customer service center - Sun Sentinel


Sun Sentinel

Global Response to hire 800 for Margate customer service center
Sun Sentinel
Global Response, a Margate-based customer service center, is looking to hire 800 call center representatives and email/chat workers for the holiday season and beyond. The company will hold a job fair on Saturday at Marriott North, 6650 N. Andrews Ave., ...

Equifax takes down customer service page after new hack - ABC News


WATE 6 On Your Side

Equifax takes down customer service page after new hack
ABC News
Equifax has taken down one of its web pages after reports that another part of its web site had been hacked as well. The news comes as Equifax Inc. continues to deal with the aftermath of hackers breaking into its system earlier this year which allowed ...
Equifax pulls customer service page, cites vendor's software WATE 6 On Your Side
Equifax takes down customer service page after reports of new hack BNN
Equifax website borked again, this time to redirect to fake Flash update Ars Technica
Symantec  - NPR
all 255 news articles »

Business Leader Martha Humler Debuts New Book of 'Customer Service Satire With A Point' - Forbes


Forbes

Business Leader Martha Humler Debuts New Book of 'Customer Service Satire With A Point'
Forbes
She's now published a book called Why?, containing tips and tricks that managers can use to lead their businesses to customer service excellence. Uniquely, the pages of Why? are filled with a series cringe-inducing anecdotes of substandard customer ...

Your Customer Service Isn't As Good As You Think It Is - Forbes


Forbes

Your Customer Service Isn't As Good As You Think It Is
Forbes
Company leaders think their customer service is better than it is. According to a NICE inContact study, consumers rated customer service 17% lower on average than businesses rated their own success in meeting customer needs. “Less than half of ...

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