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Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why? The Postmistress there is an exceptional human being. Her name is Karyn, but she spells it ... and has a name badge ... as Care'n!!! I hardly need to relate the remainder of this story. But here are some observations. Care'n is warm, friendly, professional, open, honest and, as is so frequently the case with those give to Right Action, excellent at what she does! When there is a line waiting for service, no one complains ... because the atmosphere there is so warm and giving. And when it is your turn for service, you are greeted with a sincere welcome, prompt and efficient service and a glowing, beautiful smile. She loves to be helpful and will go to extremes to accommodate patrons. Customers arrive there with the correct change in order to make life easier for Care'n. Patrons in some Post Offices wait until they get to the counter to complete forms or, sometimes, even wrap packages ... not at Care'n's office! Everyone there wants to be as helpful to her as she is to them! So everyone has the Spirit of having their mail ready for her. She cares so deeply for others that is has become her name, her creed and her devotion. She brings dignity to her work and makes it not only efficient but happy. And, to demonstrate my point concerning unity, look at the results. She is a complete person ... I would trust her with anything. Her sincerity, honesty, transparency and responsiveness read just as this chapter does! And, finally, look at the impact she has on others. It is epidemic. Instead of complaining about waiting for service, the patrons enjoy the experience. They bring her completed forms, properly wrapped packages and the correct change. Her behavior has modified the behavior of others. She has engendered a Spirit in that office by being a role model ... not by design, but because that is what she is! And that is a beautiful lesson to absorb, imitate and teach. Excerpts from a new book, "Looking for a Better World." Read more at:http://www.buybooksontheweb.com/description.asp?ISBN=0-7414-2134-8 Dr. Malkin holds a B.Sc. in Business and a Masters and Ph.D. in Religion. He has made hundreds of visits to schools with a moving and effective motivational presentation, urging teens to do their personal best. His mentoring programs have empowered many, many children. His quest for years has been to teach the power of Right Action, working towards the goal of a better world.
MORE RESOURCES: Customer Service - Google News JD Power praises customer service by Verizon Wireless and Virgin Mobile, but ... - Going Cellular
Healdsburg Customer Services Get Thumbs Up - Patch.com
Women like customer service at Scholfield Honda - Kansas.com
Acura of Las Vegas earns marks for customer service - Las Vegas Review-Journal
Apple's Customer Service Still Very Good, but Slipping - Tom's Guide
Customer service still dogs Telstra - CIO Magazine
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