Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

Keeping Clients Happy Keeps them Coming Back


Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.

Top-notch customer service is the most important contributing factor in the success of your business. Unfortunately, there are some business professionals who don't live by that sentiment. I'm not sure if they don't understand the advantages of making clients feel like number one, but let's see if we can't keep ourselves from forgetting those that have helped our businesses get where they are today.

Providing exceptional customer service centers around ensuring your customers are happy. They need to feel that you improve your business to help improve their business. There are several processes that will prove your dedication to exceptional customer service and are a must for all business professionals.

  • Provide the best service and provide it on time. Keeping customers happy means you give them your very best and you make sure to deliver when you say you will. If for any reason you have to delay delivery, be honest with your client and inform them of the situation. If the delay will be of any inconvenience to your client, be sure to compensate them or offer to help alleviate the crisis.

  • Really listen to your clients and their needs. You may be able to provide expert advice but they usually know what they want. Work WITH them to give them exactly what they need and that will help improve their business. And, the same holds true when reversed. If your client makes a suggestion to you to help improve your business, consider their opinion. After all, they are the experts about what they need from you.

  • Strive to always improve your services. With the advancements in technology, it is always a good idea to update your skills. But, that shouldn't be the only reason. Enhancing your services allows you to offer more to your clients and thus keeps them happy.

  • Provide a guarantee. This is a vital aspect of exceptional customer service. Satisfaction is something everyone wants. If they are 100% happy with what you have provided them, they will be your biggest contributor to future business. If they aren't happy, make sure your rectify the problem.

  • Provide prompt responses to all communications & inquiries. Don't keep your clients waiting. Try to return phone calls within 24 hours, or at least 36 hours. People become impatient and will move onto the next business for what they are needing. Respond to emails on the same day if possible and answer all written inquiries within 3 business days. The longer inquiries wait to be responded to, the greater the chance of losing their business all together.

  • Always say Thank You! How good do you feel when someone says thank you to you? That sentiment should be shared. Send out thank you cards to those who request a quote and when a new client comes on board. To save costs, send e-cards or emails of thanks.

    Customer service is vital to ensuring your business' successful future. By keeping your clients happy, you are adding to the value of your business and the services you offer and proving to others that your are the person they should be talking to when they are in need of your services.

    About The Author

    Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). See this and other articles on her website; jbyer@docutype.net


    MORE RESOURCES:

    Customer Service - Google News

    This RSS feed URL is deprecated

    This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

    Tsunami warning canceled after massive earthquake strikes off Alaska - News & Observer


    Tsunami warning canceled after massive earthquake strikes off Alaska
    News & Observer
    An earthquake with a preliminary magnitude of 8.2 struck off Alaska's Kodiak Island early Tuesday, initially prompting a tsunami warning for a large swath of coastal Alaska and Canada's British Columbia while the remainder of the U.S. West Coast was ...

    and more »

    Be careful when searching online for customer service help numbers - AZFamily


    AZFamily

    Be careful when searching online for customer service help numbers
    AZFamily
    All was good until she says she was almost talked into a $460 customer service contract. "I was literally reaching for my wallet to get my credit card out when I just stopped and said, 'Something's not right,'" said Roberts. She looked and realized the ...

    and more »

    A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help - Forbes


    Forbes

    A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help
    Forbes
    Customer service can be frustrating work, because of the limiting parameters. You're interacting with customers briefly and in a closely-defined role, where there's a ceiling on how much you can do for them. You're handling a product return, but the ...

    What Amazon Go's cashier-less grocery means for customer service - WSB Atlanta


    WSB Atlanta

    What Amazon Go's cashier-less grocery means for customer service
    WSB Atlanta
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to ...
    Amazon's New Checkout-Free Grocery Store Doesn't Take Food Stamps Slate Magazine
    Amazon Go draws crowds: How does it work? Answers to questions on the new retail store Seattle Times

    all 604 news articles »

    A GDPR Satori—Good Customer Service Means Respecting Customer Privacy - MarTech Advisor


    MarTech Advisor

    A GDPR Satori—Good Customer Service Means Respecting Customer Privacy
    MarTech Advisor
    GDPR codifies into law something that should be considered elementary: customers own their own personal data. When it comes to customer privacy, there should be no distinction between the interests of the business and the interests of the customer ...

    and more »

    InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service - PR Newswire (press release)


    InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service
    PR Newswire (press release)
    Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and ...

    and more »

    Coinbase hires a new VP of Operations to lead its customer service effort - TechCrunch


    TechCrunch

    Coinbase hires a new VP of Operations to lead its customer service effort
    TechCrunch
    Coinbase just announced they're hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast ...
    Coinbase taps Twitter for much-needed customer service expertise Financial Times
    Finally, Coinbase Is Addressing Its Customer Service Issues Hacked
    Coinbase hires former Twitter exec to lead customer service efforts Finextra (press release)
    CoinDesk  - Fortune  - Business Insider
    all 9 news articles »

    CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service - Forbes


    Forbes

    CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service
    Forbes
    ... named CLOi (pronounced like the name Chloe), will work in hotels, airports, and supermarkets. The CLOi serving robot will deliver food and beverages to guests in hotels and airport lounges. The CLOi porter robot helps hotel guests with express ...

    and more »

    T-Mobile's customer service is its biggest success story - BGR


    BGR

    T-Mobile's customer service is its biggest success story
    BGR
    Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...

    and more »
  • LargeFriends.com - the best dating site for plus-sized singles!
    SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

    PreLaunchX

    AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

    © www.AusTrade.biz - 2012

    home | site map | links