|Customer Service Information||
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Service Equals Performance Equals Service
Service can be described as a "performance" of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment. The value of the Service depends on the personal experience of the benefactor.When I looked it up in Webster's, there it was #11 out of 31 definitions. The payment part was not included, but the key word mentioned was "performance."
As I relate this to restaurants, it's so easy to see why dining room service is excellent training for actors, since they're performing all of the time. There might be days when their energy level is low, yet they are still expected to perform on the show stage at night. It is not much different for dining room service staff whose livelihood depends quite a bit on how they look and act before many people per night. The word "performance" makes a lot of sense when relating it to other Service fields such as medical, legal, financial and armed, even in religion they're called prayer services.
With increased human knowledge and modern inventions, the term "Customer Service" has evolved over time. Whenever a new technology is invented, an array of "services" develops making it accessible to the general public with success depending on product "performance" and the product related "Services performance." Whether it is a bulb to make a room bright or a flying machine that sends people around the world faster, the need for developed services attached to new technologies does create jobs.
Even at the computer, we dial up our Internet "Service" Provider to gain access to the information highway. The instantaneous delivery of sorted out information within seconds is now the norm. Proper navigation "performance" (that word again) allow us to surf the World Wide Web streamlining information at our fingertips. " With improved search engine technology, the return of consumer searches has become more categorically specific-once again proving better performance results in better service
Take a look around, and you will notice service performances touch every part of our daily lives-many of which are taken for granted.
Topserve Inc. is a Restaurant Service Consulting and Waiter Training Company.Richard Saporito, founder, has over 25yrs. of restaurant service experience in many large, diverse and profitable establishments. Since the age of 15, he has worked in more than 20 restaurants and uses this past successful experience to help restaurants achieve their desired customer service goals-understanding it may be the difference between success and failure.
Customer Service - Google News
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On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience.
Whats Love Got To Do With It?
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Cultivating the Trust Factor
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Listen to Suggestions
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things - it's an attitude.
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A.
E-Business's Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.
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At the Carwash; The Customer really is always Right
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Attitude of Service
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.
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