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How Do You Create Customer Loyalty?


Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you have regular clients, offer them an extra incentive now and again. Thank them for visiting and remember their names. Give them an additional discount for regular business or a promotional item to remember you & your business.

Be good to them and they will bring you new business. Treat them as you would a good fiend, especially if you meet on the street and discuss your business. Remember their birthdays. You can do this by starting a bithday club. Make special acknowledgments to your customers if you meet them at dinner parties or during a business functions.

When a customer has sent a referral your way, take the time to send a thank you card. These mean more to a person then you think. The fact that you took time out from your busy day to send a thank you will not be forgotten.

Think of more ways in which you can entice your customers to come back regularly and create customer loyalty.

Listen to your customers and send feedback as soon as possible. A satisfied customer makes for good business. Without them, you have no business. Also, treat their email addresses like GOLD. Never, ever share their personal information with anyone. They took the time to give you their email address don't take that for granted.

Sonia Colon is owner of a successfulonline specialty giftstore "Jimson Products".

Visit: http://www.jimsonproducts.com for awonderful display.

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Customer Service - Google News

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Tsunami warning canceled after massive earthquake strikes off Alaska - News & Observer


Tsunami warning canceled after massive earthquake strikes off Alaska
News & Observer
An earthquake with a preliminary magnitude of 8.2 struck off Alaska's Kodiak Island early Tuesday, initially prompting a tsunami warning for a large swath of coastal Alaska and Canada's British Columbia while the remainder of the U.S. West Coast was ...

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Be careful when searching online for customer service help numbers - AZFamily


AZFamily

Be careful when searching online for customer service help numbers
AZFamily
All was good until she says she was almost talked into a $460 customer service contract. "I was literally reaching for my wallet to get my credit card out when I just stopped and said, 'Something's not right,'" said Roberts. She looked and realized the ...

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A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help - Forbes


Forbes

A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help
Forbes
Customer service can be frustrating work, because of the limiting parameters. You're interacting with customers briefly and in a closely-defined role, where there's a ceiling on how much you can do for them. You're handling a product return, but the ...

What Amazon Go's cashier-less grocery means for customer service - WSB Atlanta


WSB Atlanta

What Amazon Go's cashier-less grocery means for customer service
WSB Atlanta
On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to ...
Amazon's New Checkout-Free Grocery Store Doesn't Take Food Stamps Slate Magazine
Amazon Go draws crowds: How does it work? Answers to questions on the new retail store Seattle Times

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A GDPR Satori—Good Customer Service Means Respecting Customer Privacy - MarTech Advisor


MarTech Advisor

A GDPR Satori—Good Customer Service Means Respecting Customer Privacy
MarTech Advisor
GDPR codifies into law something that should be considered elementary: customers own their own personal data. When it comes to customer privacy, there should be no distinction between the interests of the business and the interests of the customer ...

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InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service - PR Newswire (press release)


InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service
PR Newswire (press release)
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and ...

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Coinbase hires a new VP of Operations to lead its customer service effort - TechCrunch


TechCrunch

Coinbase hires a new VP of Operations to lead its customer service effort
TechCrunch
Coinbase just announced they're hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast ...
Coinbase taps Twitter for much-needed customer service expertise Financial Times
Finally, Coinbase Is Addressing Its Customer Service Issues Hacked
Coinbase hires former Twitter exec to lead customer service efforts Finextra (press release)
CoinDesk  - Fortune  - Business Insider
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CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service - Forbes


Forbes

CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service
Forbes
... named CLOi (pronounced like the name Chloe), will work in hotels, airports, and supermarkets. The CLOi serving robot will deliver food and beverages to guests in hotels and airport lounges. The CLOi porter robot helps hotel guests with express ...

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T-Mobile's customer service is its biggest success story - BGR


BGR

T-Mobile's customer service is its biggest success story
BGR
Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...

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