Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

Dont Work with Jerks: How to Recognize a Difficult Client Early


Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."

Into every professional practice falls a little rain, or better said...walks in a nightmare client. You start losing sleep by a couple of hours every night, you keep thinking about her project during your lunch time, and you feel like your life has been taken over by this client.

What a nightmare! Didn't we go into the business for ourselves to enjoy it? Do we not have the choice of who to work with? Of course, we do! The challenge is in recognizing a difficult client early enough to say "No."

So how do you do that? First, determine what "difficult" means to you. It may mean different things to different people. For example, while some professionals will be happy to take a phone call from a client between 9 and 5, others may have a special time set aside for phone calls. While some business owners love getting detailed specifications for a project, others may feel trapped and limited in their creativity.

1. What is a difficult client

To help you decide what things may be important to you, here are some of the most common traits of difficult clients:

- They do not respect your time

- They tell you how to do your work

- They always check up on you

- They constantly change their mind about a project

- They knit pick over every detail

- They try to intimidate you into doing things you haven't agreed to

- They treat you as if they're the boss and you are the employee

- They have little respect for your expertise

- They call you at a non-scheduled time

- They frequently e-mail you with questions, requiring long replies

- They ask you to throw in a few extras without offering to pay extra

- They keep reminding you how high your fees are

- They are frequently disappointed with your work

- They won't pay on time, but ask you to continue working with them

- They frequently cancel or reschedule your meetings

- They believe they're your only client, & demand your full attention

You can complete this list by adding a few other traits that you find annoying or unacceptable in your business, or to your life style.

2. Red flags: Early warnings of a difficult client

Once you know what's important to you, how do you look for signs that this may be a difficult client? First of all, listen to your intuition. It's easy to ignore the red flags, especially if you're hungry for business.

"Your gut is never wrong," one IT consultant said. "Whenever I've ended up with a nightmare client, it's because I didn't listen to my instinct and I went for the zeroes."

Listen to your instinct. Additionally, do your best to avoid clients that:

- Don't want to sign a contract

- Are in a rush

- Are looking for the cheapest provider

- Are your friends and relatives

Create a profile of your ideal client, and check every prospect against it before taking them on. "This is crazy!" you may be thinking. "Won't choosing clients so carefully cost me business?" Not really.

Usually, you will spend more time on a difficult client (time that you could spend prospecting, working with other clients, or simply taking a break), your mood and personal life may become affected by this project, and you may even end up not being paid at all!

Screen your prospects carefully, and instantly improve the quality of your business life.

3. Assessments - your best friend in screening clients

After reading this, you may be thinking that screening takes too much work and time. Bear with me, because this task has just become as easy as 1-2-3.

You can completely automate the screening process, by asking your prospects to complete an assessment before you take them on.

The questions you ask should include the things that are important to you as a business owner, and as a person. You may ask them about how they worked with professionals in the past, what their style of communication is, how much time they plan to devote to this project, what their deadline is, how committed they are to completing it, and so on. Refer to your ideal client profile when putting together a list of questions.

The fact that they're willing to spend time answering an extensive list of questions already shows that this is a serious prospect, and helps you weed out as many "time-wasters" as possible.

4. Automating your screening process

So how do you actually automate the screening process? Very simple. You can use AssessmentGenerator.com, a tool that allows you to create your own forms and assessments, and have them on your web site within minutes. Whenever you get a new prospect, send them a link to your online assessment and ask them to complete it before your first call.

AssessmentGenerator does not require you to know any HTML or install any scripts. Simply enter your questions and the e-mail address, where you want to receive completed assessments, and it's ready to be added to your site.

You can also create self-scoring assessments, where you and your prospect can see a score based on how they answered questions. Self-scoring assessments are great when you want to work only with clients who reached a certain level of readiness in something. For example, you may only want to work with business owners who understand the importance of marketing. Their assessment score will show you how ready they are to work with you.

Conclusion

Many professionals already conduct assessments when they first meet their clients. The problem is, they do it over the telephone, which means they have to set aside a half-hour or more to determine if this prospect is their ideal client. If he or she is not, then they have just wasted their precious time, which could've been spent on a more productive activity.

Automating the screening process with AssessmentGenerator.com will make your life easier and business more enjoyable. Here's to ideal clients and a stress-free business!

You may reproduce this article in your electronic or print newsletter (opt-in publications only), or on your web site, as long as the byline and full credit are included with the article and all hyperlinks remain intact. A courtesy copy of your publication is appreciated.

About The Author

Milana Leshinsky is the founder of ACCPOW, Association of Coaching & Consulting Professionals on the Web.

Stop giving away your time! Give away FRE/E assessments instead! Create custom online assessments in 5 minutes http://www.AssessmentGenerator.com


MORE RESOURCES:

Customer Service - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Tsunami warning canceled after massive earthquake strikes off Alaska - News & Observer


Tsunami warning canceled after massive earthquake strikes off Alaska
News & Observer
An earthquake with a preliminary magnitude of 8.2 struck off Alaska's Kodiak Island early Tuesday, initially prompting a tsunami warning for a large swath of coastal Alaska and Canada's British Columbia while the remainder of the U.S. West Coast was ...

and more »

Be careful when searching online for customer service help numbe ... - AZFamily


AZFamily

Be careful when searching online for customer service help numbe ...
AZFamily
A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online.
Scammers target customer service numbers in Google searches ... WWBT NBC12 News

all 2 news articles »

A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help - Forbes


Forbes

A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help
Forbes
Customer service can be frustrating work, because of the limiting parameters. You're interacting with customers briefly and in a closely-defined role, where there's a ceiling on how much you can do for them. You're handling a product return, but the ...

What Amazon Go's cashier-less grocery means for customer service - WSB Atlanta


WSB Atlanta

What Amazon Go's cashier-less grocery means for customer service
WSB Atlanta
On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to ...
Amazon's New Checkout-Free Grocery Store Doesn't Take Food Stamps Slate Magazine
Amazon Go draws crowds: How does it work? Answers to questions on the new retail store Seattle Times

all 604 news articles »

InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for ... - PR Newswire (press release)


InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for ...
PR Newswire (press release)
WARWICK, R.I., Jan. 22, 2018 /PRNewswire/ -- InsureMyTrip, the travel insurance authority, is pleased to announce it has been named a finalist in the 12th annual prestigious Stevie Awards for Sales & Customer Service. InsureMyTrip will ultimately be a ...

and more »

Coinbase hires a new VP of Operations to lead its customer service ... - TechCrunch


TechCrunch

Coinbase hires a new VP of Operations to lead its customer service ...
TechCrunch
Coinbase just announced they're hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast ...
Coinbase taps Twitter for much-needed customer service expertise Financial Times
Finally, Coinbase Is Addressing Its Customer Service Issues Hacked
Coinbase hires former Twitter exec to lead customer service efforts Finextra (press release)
CoinDesk  - Fortune  - Business Insider
all 9 news articles »

CES Showcases Robots (Again) And Demonstrates How They Can ... - Forbes


Forbes

CES Showcases Robots (Again) And Demonstrates How They Can ...
Forbes
LAS VEGAS, NV - JANUARY 09: LG's CLOi personal assistant robot is displayed during CES 2018 at the Las Vegas Convention Center on January 9, 2018 in Las Vegas, Nevada. (Photo by David Becker/Getty Images). You check into a hotel. You get into your room ...

and more »

T-Mobile's customer service is its biggest success story – BGR - BGR


BGR

T-Mobile's customer service is its biggest success story – BGR
BGR
Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...

and more »

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This) - Forbes


Forbes

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This)
Forbes
I often make the argument (when I'm designing or redesigning a client company's customer experience or customer service approach) that the best way to conceptualize the customer experience is as a movie you're producing for your customer to star in ...

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

© www.AusTrade.biz - 2012

home | site map | links