Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

Basic Levels of Consumer Integrity that Presently Permeates Society


Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is in any town middle class USA, mixed races neighborhood, the person in question happened to be white. While standing in line a counter for my turn to order and pay. A lady was talking to what could have been her daughter (teenager) and with her was a young child about 3 or 4, who carried a doll and was messing around with whatever was at her level she could reach. So this little girl picks up a candy cane with a Santa on top, a small doll about the size of a Silver dollar. While her mother is watching her, she breaks the candy cane in two and rips the head off of the Santa. Her mom, Paula, says "oh, oh" and takes the object (broken candy cane and mutilated Santa) from the little girl and pushes it out of the way from the clerk who is now ready to take the mom's order.

Seeing this I said to the clerk this lady would like to pay for this Candy Cane that her daughter broke. The lady so embarrassed of course denied it and said oh I didn't know, which of course was a lie. Feeling embarrassed she paid for it, $2.59, no big deal. Or is it. This is stealing. Stealing from who? The franchise owner of the store and probably the clerk who seemed to have a small interest in the company. The lady so appalled takes out her money, lots of twenties, a few hundred bucks who knows maybe $500.00 and starts counting it looking for an extra couple of ones to pay for the item broken. Trying to show, I guess how much money she had, which is really pretty darn irrelevant. Since she lied, cannot control the kids she brought into the world and basically tries to steal real money from the company she was patronizing, by trying to hide the problem, crime. Interesting.

It appears as business owners we are suppose to cater to these people who spend money at our establishments, yet they are ripping us off blind, meanwhile there are so many regulations on franchises and small businesses that it is very tough for most franchisees in a recession. Now the clerk was thinking this was a not so good situation, the lady was caught red handed. The lady was embarrassed thus causing an unpleasing experience. So what is to be said for Americans? The lady in question was quite a liberal type, the kind that likes to cause a scene until it happens to them always complaining about how they feel about everything and gossip and TV. Yet it is so interesting that when it is on the other foot and she is to blame, she will take no responsibility. She then indicated that I was a self-righteous Christian nut case and that I probably beat my kids. Interesting because I am not all that religious and I have no kids, This is quite alarming, even when brought to be made responsible for her actions she flatly denied it and then attacks me? I am not to blame, I even recall as she got into line she cut me off and took my place.

So let us see here a lady will not take responsibility for her own child, steals from a franchise company filled with hard working people and a franchise owner who is leveraged to the hilt in debt in the middle of a recession trying to make ends meet, is not to be made responsible for her own actions? How can this be? How can our society have come so far and now suddenly no one is responsible for any thing. You and I are responsible to our employees, customers, our families, yet these consumers who come in are way out of line, yet we must deal with them. And if we somehow insist upon responsibility the consumer calls the BBB, bad mouths us in front of others? And of course everyone takes the side of the consumer because the big bad business owner (franchisee) is rich and they can afford it. Really? Can they really? If we allow our kids to grow up and believe this type of behavior is okay, then they too will make it the norm, surely if we are to continue as the greatest nation in the World, we can have people made responsible for their actions.

Including the government, the BBB, and our selves. Why should the consumer have any more rights than the business owners who provide them jobs? Create opportunity, allow money to flow and pay the taxes to keep the system going? So let's see a consumer can rack up $40,000 in credit card debt and file bankruptcy and have never a care, never taking responsibility for anything. Yet as business owners we are personally responsible for everything, every single thing we do, no matter how trivial. This is insanity. The lady in question should have been arrested for petty theft for that little stunt, trying to hide the evidence of what her daughter did, she could have told the clerk and the clerk might understand. But instead she just pushed it aside where no one could see it.

Why? That shows such a lack of integrity and dishonesty. The same consumer watches the Enron thing or Martha Stuart and says hang them? Well, if they are to do that shouldn't they be held accountable too? Shouldn't we all be aware that the average consumer would lie in a heartbeat if they thought it could save them $2.59. What is your integrity worth? Is your number that low too? Is your integrity high enough that no number can be placed on it? Would you do something dishonest or misrepresent yourself like they do at the BBB or FTC for kudos or like the scam artists who tele-market for the Policeman's Rodeo? Knowing that Americans are fearful of being put on a watch list by the new Patriots Act? Think about it. We have lost all integrity in our society and all levels, the consumer and average American is to blame, the problem is not Corporate Malfeasance, the problem is lack of responsibility and it starts at age 3-4, what are we teaching our kids. And why are we listening to the consumers and liberal rabble rousers who have no sense of the ethics to speak of talk down against the small businesses of this country? Why are we allowing this lack of integrity to permeate our entire society at all levels and all nationalities, in all cities and in all levels of economic status.

The lady in question was not without money, she could have done the right thing or even mentioned it to someone, yet she chose not to. Instead she was dishonest, for no reason. The only explanation is that she lacks character and integrity. So there is your consumer in a nutshell. This should be a lesson to those who own franchise stores to watch out and those who own service businesses that when someone does not feel like paying you after the job is done, they will make up an excuse and lie about the service.

Are you sure, you are ready to own a franchise that deals with consumers. And if you are a franchisor, you better make sure the buyers of your franchise have integrity otherwise they will ruin your brand name, go out of business eventually and then probably blame you, file a complaint with some agency or hire and attorney to waste you time and money, even if you win, you already lost. The franchising industry needs to wake up and see the truth of what is going on here.

It starts at the counter and it starts at ages 3-4. Stay heads up America, look outside.

"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/wttbbs


MORE RESOURCES:

Customer Service - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Data Integration Specialist (Customer Service) - Built In Chicago


Data Integration Specialist (Customer Service)
Built In Chicago
The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and ...

It's My Job: Brooks Mitchell, customer service and IT at The Trophy House - The Fayetteville Observer


The Fayetteville Observer

It's My Job: Brooks Mitchell, customer service and IT at The Trophy House
The Fayetteville Observer
“I have been in customer service for 16 years with eight of those being with The Trophy House as a military sales SME, and recently its network administrator, as well.” SME is an acronym for subject matter expert. What is your favorite part about this ...

Trump victory? Credit Clinton loathing, not dealmaker skill, after shutdown - Miami Herald


Trump victory? Credit Clinton loathing, not dealmaker skill, after shutdown
Miami Herald
And now the shutdown comes just months after he failed — twice — to help Republicans make good on his promise to repeal and replace President Barack Obama's signature legislative issues, the Affordable Care Act. And it robs of him of momentum ...

and more »

T-Mobile's customer service is its biggest success story - BGR


BGR

T-Mobile's customer service is its biggest success story
BGR
Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...
T-Mobile tops JD Power wireless customer care rankings, Sprint a distant fourth place Brinkwire (press release)

all 4 news articles »

'Wow' customer service for dentists: a competitive advantage - Dentistry IQ


Dentistry IQ

'Wow' customer service for dentists: a competitive advantage
Dentistry IQ
IN TODAY'S MODERN DENTAL ERA, ALL DENTAL PRACTICES NEED AND WANT TO STAND OUT FROM THEIR COMPETITON. Nothing makes you stand out more than great—no, actually, knock-your-socks-off— customer service. The success of retailers such as Nordstrom and ...

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This) - Forbes


Forbes

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This)
Forbes
I often make the argument (when I'm designing or redesigning a client company's customer experience or customer service approach) that the best way to conceptualize the customer experience is as a movie you're producing for your customer to star in ...

For Better Customer Service, Offer Options, Not Apologies - Harvard Business Review


For Better Customer Service, Offer Options, Not Apologies
Harvard Business Review
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team's new findings about customer satisfaction. He says apologizing is often counterproductive and that offering ...

How Customer Service Can Turn Angry Customers into Loyal Ones - Harvard Business Review


Harvard Business Review

How Customer Service Can Turn Angry Customers into Loyal Ones
Harvard Business Review
Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and ...

Research Finds the IRS Gives Better Customer Service Than Most Apps - Entrepreneur


Entrepreneur

Research Finds the IRS Gives Better Customer Service Than Most Apps
Entrepreneur
In the world of apps, it seems the latter situation is increasingly common. Unfortunately, we're seeing more of a reliance on FAQs, canned email responses and other tactics that divert customers without providing a solid end-to-end experience. This ...
Pornographic images found on children's games in Google Play store Financial Times
Malware Displaying Porn Ads Discovered in Game Apps on Google Play - Check Point Research - Check Point Software Check Point Research - Check Point Software
Designed for Families | Android Developers Android Developers
SearchMobileComputing - TechTarget
all 134 news articles »

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

© www.AusTrade.biz - 2012

home | site map | links