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Listening: The Foundation of Communication


Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. In this issue we'll examine ways to become a better listener.


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Customer Service - Google News

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Customer Service Is The New Marketing - Forbes


Forbes

Customer Service Is The New Marketing
Forbes
Customer service is the new marketing. This statement may sound suspect coming from me, a customer service consultant; it sounds like an example of “when you have a hammer, every problem looks like a nail” thinking on my part, or even the drunk-looking ...

Customers are looking at overall experience a business provides - Jackson Clarion Ledger


Jackson Clarion Ledger

Customers are looking at overall experience a business provides
Jackson Clarion Ledger
Providing extraordinary customer service is what sets one business apart from its competition. It requires efficiently helping customers, being friendly and surpassing customer expectations. A business wants to create loyal customers who will refer ...

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The True Value Of Customer Service - Forbes


Forbes

The True Value Of Customer Service
Forbes
In my experience, being a captive insurance manager is a great niche business with high barriers to entry, but despite the competitive advantages for an expert in captive insurance, the most important criteria for success as a captive manager is not ...

Ruthless heroin dealers innovated drug dealing with focus on customer service in Milwaukee - Milwaukee Journal Sentinel


Milwaukee Journal Sentinel

Ruthless heroin dealers innovated drug dealing with focus on customer service in Milwaukee
Milwaukee Journal Sentinel
The Big Money Addicts did more than just sell heroin in Milwaukee — they created a business model that maximized profits by putting a premium on customer service. Using stolen cars, the gang offered round-the-clock, curbside drug delivery service ...

Grocers' Customer Service Can Counter Online Threat | Progressive ... - Progressive Grocer


Progressive Grocer

Grocers' Customer Service Can Counter Online Threat | Progressive ...
Progressive Grocer
In a bid to compete with Amazon, Seamless, Peapod, FreshDirect and the other countless businesses that deliver food and individual meals to your home, supermarkets are seeking ways to get shoppers into their stores and buy. The rise of the internet ...

and more »

Customer service staff need to be problem solving not apologising - The Conversation AU


The Conversation AU

Customer service staff need to be problem solving not apologising
The Conversation AU
Traditional customer service is struggling as consumers solve problems online and expect options in person.

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For better customer service, travelers turn to Facebook Messenger ... - Chicago Tribune


Chicago Tribune

For better customer service, travelers turn to Facebook Messenger ...
Chicago Tribune
Using a social network to contact a travel company may sound counterintuitive, but companies are quietly allocating customer-service resources there.

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How Customer Service Fueled T-Mobile's Big Comeback | Fortune - Fortune


Fortune

How Customer Service Fueled T-Mobile's Big Comeback | Fortune
Fortune
The formerly fading wireless carrier T-Mobile has doubled its revenue and subscriber base since CEO John Legere took the helm.

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Hoping for better customer service, travelers turn to Facebook's Messenger - Washington Post


Washington Post

Hoping for better customer service, travelers turn to Facebook's Messenger
Washington Post
When Karen Korr wanted to change part of her European itinerary, she didn't call Travelocity, her online travel agency. She didn't send an email or a text message, either. Instead, Korr, who works for a nonprofit organization in San Diego, clicked on ...
Feeling the Love with Messenger | Facebook Newsroom Facebook Newsroom

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