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Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from." But the value of employee nametags spans far beyond getting to know people, it's all about being approachable. So whether you work in retail, hospitality, food service or sales, to wear a nametag is to be on stage. To be on stage is to be ready to serve your customers. And to be ready to serve your customers is to do your job effectively. Here are several ways nametags will help your employees maintain an accessible, comfortable business environment. Accessibility Tip # 1: A nametag makes it easier for customers to gain the attention of an employee from whom they need service. Without it, the customers will either find someone else to help them, or won't get what they need. Comfort Tip # 2: The most important rule in retail is to "make a friend in thirty seconds." The quickest and surest way to do this is to inform and remind customers of your employees' names. This promotes self-disclosure and creates comfort in the conversation. And when you put your customers at ease, the sales process will be more personable. Synergy Tip # 3: Especially for organizations with hundreds of employees, nametags for your teammates will only ease their pain and contribute to a synergized workplace. Ambassadors Tip #4: A nametag immediately identifies an employee as an ambassador of the company. As such, it keeps her accountable for her behavior while she wears it and promotes good word of mouth for the business. Branding Tip #5: A well designed nametag will constantly keep your company's brand, logo and corporate culture in the minds of your customers and prospects. Because it's not who you know, it's who knows you. Fun Tip #6: Employees who wear fun, memorable nametags will also show the customers that their business is fun and memorable. Tag, you're it!
MORE RESOURCES: Customer Service - Google News
Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)
Bernthal, The Way It Oughta Be: Customer Service - KPLR 11
Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine
Telcos pledge improved customer service, but regulation looms - iTWire
Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal
Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews
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