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How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.
Begin the process here . . .
--Know who your ideal client is.
Minimize problems from the get-go by targeting clients you want to work with and clients you would enjoy and have fun working with.
--Ask the right questions.
Craft questions that will help you manage client expectations early. If you offer a service, ask how the client will measure results, what criteria he will use.
--Trust and act on your intuition.
When you feel something is "off" with a client, confirm that feeling by engaging the client in conversation. If your intuition says this is not the client for you, be bold and refer him on to someone who would be a better fit.
--Get your needs met so you don't need your clients.
Accept clients because you want to work with them, not because you need them to make your next mortgage payment. Build cash reserves so you can always make a choice.
--Challenge your assumptions.
Confirm your assumptions before acting on them. It will save you from making costly and potentially irreversible mistakes with your client.
--Survey your clients early into the relationship.
Check in after the first meeting to verify/clarify that you are on target then follow up often.
--Increase your knowledge base.
Learn as much as you can about your client, his business, his industry, his customers, his problems and concerns. Learn new ways of doing things, new techniques and technologies. Learn how to use new tools to serve your client better.
Be reliable, honest and dependable. Keep your client's interests in mind. Avoid political situations that could undermine your relationship with your client.
--Learn to negotiate.
Possibly the second most important skill in managing your business, mastering negotiation skills will give you a sense of power in constructing a client relationship that wins for both of you.
--Anticipate and initiate.
Look for opportunities to help your client achieve his goals. Include your client's goals in presenting new ideas. Step back and see how your client might see a situation and respond accordingly.
The more you know about what your clients really want, the more effective you will be in managing the relationship.
Customer Service - Google News
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If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that.
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You MUST Sweat the Small Stuff
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It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ..
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.
The Number 1 Rule for Businesses - Be Professional
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Clients?Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to their own devices.
Difficult Customers - Theres No Such Thing
A couple of years ago I had a call from a Customer ServiceManager working in the paper industry. He wanted me to run aseminar for his team, on "How to Deal with DifficultCustomers".
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We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant.
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Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.
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