|Customer Service Information||
Let us create a 3d Digital eBook for you! DigyCat.com
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results that you want and deserve!
Uncooperative Telephone Personnel: Chances are if you have a complaint or a problem with a product, you will have to contact that company's Customer Service department. When calling, if you find a cooperative and caring individual, consider yourself fortunate. If you do not succeed in finding a cooperative and caring individual or the information that you receive from them is unacceptable, simply hang up and call back. More than likely you will get a person with a different attitude and a better answer. This works particularly well with insurance companies who have large customer service staffs on hand. Unfortunately, because of their sheer size, the training levels vary greatly. Do not let their internal problems set you back.
Write a letter or an email: Yes, companies still read letters, more so email messages if it is directed to the right person. Usually, the contact information is right on the box of the product or with the supporting paperwork [such as a users guide]. Search the internet if you need more information; join Hoovers.com if you want to get the president's contact information!
Tell a friend, no wait: tell 10 friends! If you are not getting satisfaction and you have decided that you are no longer going to use the company's product or services, tell ten friends. There is a maxim in customer service that management dreads: satisfied customers tell 3 of their friends, unsatisfied customers tell 10 of their friends. So, you don't have 10 friends? Get online and write product reviews for several of the comparison shopping sites. Be honest, open, and informative. Count on many more than 10 people reading your review!
Drop them. Sooner or later you may have to make the ultimate choice: to take your business elsewhere. In that case, let the company know that you will be leaving them [either by phone call, letter, or email] and switch to one of their competitors. Make sure you outline in your letter your complaint, the lack of satisfactory response on their end, and name the company whom you have chosen to provide the service that the other company failed to provide. You may get a call begging you to come back, not likely, but if you do only return to them if the company "makes good" on their past mistakes. Sweetening the deal with a special offer to you is even better!
Do not accept poor customer service as the norm today, even though in many cases it is. Effect change on the corporate level by methodically and politely following the steps outlined above. They may not "get it" right away but they will when shares of their stocks begin to decline and shareholders take notice.
Matt is The Article Writer covering topics as diverse as aviation, business, consumer issues, entertainment, health, insurance, news, retail, sales, and Christian issues. Please visit his site today for a sample of his work: http://www.thearticlewriter.com
Customer Service - Google News
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here .
Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs.
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows.
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.
What You Need to Know About CRM
1. It's all about the customer.
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency.
Increase Sum in Your Check Account with Follow-Ups
We'll be examining what makes follow up to prospects/customers so important on our online world today.Are you familiar with this scenario?Joined an affiliate program with good pay-out.
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This client has been difficult in the past, so I'd rather not deal with him until I absolutely have to.
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised.
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood.
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman.
Your Number One Asset
Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and customer convenience.
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty.
AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us
© www.AusTrade.biz - 2012