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Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!

As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.

Here are a few ways to improve customer service at your business:

  • SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?

  • LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.

  • DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
    There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.

  • PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the customer is. Be polite. Try "Yes sir/ma'am" instead of "yeah" and "nope". If you don't have an answer for your customer - offer to do some research to find what they are inquiring about.

  • THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.

  • TRAINING - Train your employees. Don't let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.

  • "And as ye would that men should do to you, do ye also to them likewise"
    Luke 6:31

    In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service".

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Craig Binkley - husband, father and
    home business owner assisting in the
    restoration of the "traditional" family
    through home business ownership.
    http://www.bornagainbargains.com
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


    MORE RESOURCES:

    Customer Service - Google News

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    Customer Service Is The New Marketing - Forbes


    Forbes

    Customer Service Is The New Marketing
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    Customer service is the new marketing. This statement may sound suspect coming from me, a customer service consultant; it sounds like an example of “when you have a hammer, every problem looks like a nail” thinking on my part, or even the drunk-looking ...

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    Ruthless heroin dealers innovated drug dealing with focus on customer service in Milwaukee - Milwaukee Journal Sentinel


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    Ruthless heroin dealers innovated drug dealing with focus on customer service in Milwaukee
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    The Big Money Addicts did more than just sell heroin in Milwaukee — they created a business model that maximized profits by putting a premium on customer service. Using stolen cars, the gang offered round-the-clock, curbside drug delivery service ...

    The True Value Of Customer Service - Forbes


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    The True Value Of Customer Service
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    In my experience, being a captive insurance manager is a great niche business with high barriers to entry, but despite the competitive advantages for an expert in captive insurance, the most important criteria for success as a captive manager is not ...

    Grocers' Customer Service Can Counter Online Threat | Progressive ... - Progressive Grocer


    Progressive Grocer

    Grocers' Customer Service Can Counter Online Threat | Progressive ...
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    In a bid to compete with Amazon, Seamless, Peapod, FreshDirect and the other countless businesses that deliver food and individual meals to your home, supermarkets are seeking ways to get shoppers into their stores and buy. The rise of the internet ...

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    Customer service staff need to be problem solving not apologising - The Conversation AU


    The Conversation AU

    Customer service staff need to be problem solving not apologising
    The Conversation AU
    Traditional customer service is struggling as consumers solve problems online and expect options in person.

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    For better customer service, travelers turn to Facebook Messenger - Chicago Tribune


    Chicago Tribune

    For better customer service, travelers turn to Facebook Messenger
    Chicago Tribune
    Research suggests that travelers may be receptive to handling customer- service issues through Messenger. A study from digital commerce company SAP Hybris found that 71 percent of consumers are willing to share some of their information with brands, but ...

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    How Customer Service Fueled T-Mobile's Big Comeback | Fortune - Fortune


    Fortune

    How Customer Service Fueled T-Mobile's Big Comeback | Fortune
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    The formerly fading wireless carrier T-Mobile has doubled its revenue and subscriber base since CEO John Legere took the helm.

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    Online pet retailer Chewy seeks 400 'kind' people for customer ... - Sun Sentinel


    Sun Sentinel

    Online pet retailer Chewy seeks 400 'kind' people for customer ...
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    Online pet supplies retailer Chewy officially opened its new customer service center in Hollywood on Tuesday that employs 1000 people and is hiring 400 more customer service representatives.

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    LL Bean Axes Its Return Policy (But Its Customer Service Is Still A Retail Gold Standard) - Forbes


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    LL Bean Axes Its Return Policy (But Its Customer Service Is Still A Retail Gold Standard)
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    In fact, as the power of traditional marketing has waned and the power of digitally-enhanced word of mouth has grown, customer service has become the new marketing, with far more power to build a company than ever before. Even the coverage of this ...

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