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Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is. Here are a few ways to improve customer service at your business: There is a fine line between suggesting products/services and pushing them down a customer's throat. If you are too pushy, your customer will probably walk away and take their business elsewhere. "And as ye would that men should do to you, do ye also to them likewise" In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don't overlook the all-important "Good Customer Service". ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
MORE RESOURCES: Customer Service - Google News 2010 Service & Leadership Trends in Customer Support - TechRepublic
Ratepayers' rights take effect today - istockAnalyst.com (press release)
Caving to censors, Craigslist defiantly takes down its controversial adult ... - VentureBeat
Customers find quick service at DMV offices - Richmond Times Dispatch
Jobless Claimant Irked by Phone Fees - Trading Markets (press release)
More on PG&E's Smart Meters and their Customer Service - Examiner.com
About My Job: The Customer Service Rep - The Atlantic (blog)
The JetBlue Steven Slater Situation Proves Customer Service Is Dead - The Business Insider
WNS Awarded Multi-Services Contract With InterContinental Hotels Group - MarketWatch (press release)
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