Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

We Sell For Less and Our Stores Are a Mess!


What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization.

WalMart is dominant in so many categories with the various products that they sell. In 50 years the company has gone from a local player to a world powerhouse and is on track to expand throughout the land of the largest consumer market in the world, China.

As much as WalMart is conquering new horizons and dominating the American landscape, one problem is arising: their stores are a mess. Visit your local WalMart store at any given time and you will find throngs of shoppers but few workers. Most workers are busy at the front end of the store ringing up sales, while others are scattered throughout the store putting up stock.

Why is this a problem? Quite frankly, WalMart is a victim of its own success. Stock turns over so fast, that the store must replenish during peak store hours in order to keep everything on hand. A good problem to have, right? Not if you are a customer who wants something and you cannot navigate aisles to find what you need as boxes of stock partially block you out.

WalMart's chief competitor, Target, seems to have gotten it right. Their stores are neat; the signs to help you find various sections are big, bold, and color coordinated; and stock replenishment does not take over the aisles. On the other hand, KMart was once an industry powerhouse and many of their stores are old and disheveled. More importantly, KMart is now an "also ran" as other retailers -- including WalMart -- have presented a better place to shop for customers.

As much as price is a driving factor in winning the sales war, store organization and cleanliness can eventually undermine sales as customers are turned off by a messy environment and choose to go to your competitor.

While many customers will accept a lower level of customer service [less floor help available, for example], clutter will drive them away faster than low prices will pull them in. You can tout, "Always low prices, always" in your motto, but your customers will flee if they find your store to be disorganized. Competitors wait in the wings to grab what you will lose: can you afford the loss of sales?

Matt Keegan is The Article Writer who covers topics as diverse as business, customer service, aviation, human interest, employment and travel. Please visit his site at http://www.thearticlewriter.com for samples of some of his work.


MORE RESOURCES:

Customer Service - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Letter: 'Customer service' often lacking service part - The Ledger


The Ledger

Letter: 'Customer service' often lacking service part
The Ledger
We as consumers rely more and more on customer service. I've come to realize how much “service” is actually lacking in businesses these days. Customers can either make or break a business depending on their satisfaction. People rely on a service that ...

and more »

Travel Network Group recognised for customer service 'excellence' - TTG


TTG

Travel Network Group recognised for customer service 'excellence'
TTG
Speaking at the consortium's annual overseas conference in Monaco, Jo Causon, chief executive of the Institute of Customer Service awarded TTNG the organisation's ServiceMark, a recognition “of achievement in customer service, and a company's ...
Travel Network Group honoured for 'excellence' by Institute of Customer Service Travel Weekly UK

all 9 news articles »

The Bot Revolution Can Save Your Customer Service, Says Tony Jamous, President Of Nexmo - Forbes


The Bot Revolution Can Save Your Customer Service, Says Tony Jamous, President Of Nexmo
Forbes
Chatbots and other AI-powered virtual agents have changed the structure of customer service considerably. But, this is just the beginning. Chatbots are evolving with APIs, being given access to deep learning and popping up in spaces that we never ...

Thanks A Latte: How To Fix A Customer Service Failure, Per Starbucks, Marriott And Me - Forbes


Forbes

Thanks A Latte: How To Fix A Customer Service Failure, Per Starbucks, Marriott And Me
Forbes
Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing customer service recovery training in order to achieve ...

Spirit Airlines turns to Disney to improve its customer service - Los Angeles Times


Los Angeles Times

Spirit Airlines turns to Disney to improve its customer service
Los Angeles Times
The Disney Institute is a Florida-based company that offers business courses to improve leadership, employee culture and customer service. On the institute's website, the company cites its work with Haagen-Dazs International, the National Football ...

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both - Forbes


Forbes

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both
Forbes
Singapore Airlines (SIA) cabin crew undergo some of the most rigorous service training in the industry, instilling a business culture that is exceptionally customer-centric. As a result, it is regularly voted one of the best airlines in the world. Yet ...

These Two Customer Service Formulas Can Improve Employee Performance By 100% - Forbes


Forbes

These Two Customer Service Formulas Can Improve Employee Performance By 100%
Forbes
Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out. Today I'll share two rules of thumb how to ...

Seven Customer Service Practices That Will Help You Win Over Clients - Forbes


Forbes

Seven Customer Service Practices That Will Help You Win Over Clients
Forbes
Back in the mid-90s when Amazon was first starting, I felt that Amazon gave me the best customer service and best customer experience. Instead of jumping around different websites, I had everything in one portal. In Amazon I found a company that gave ...

Why is Customer Service in Asia so Terrible? - Forbes - Forbes


Why is Customer Service in Asia so Terrible? - Forbes
Forbes
Asia's service sector is booming. This article takes a closer look at how this lucrative sector is developing. Don't miss out on the investment opportunities that are ...

and more »

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

© www.AusTrade.biz - 2012

home | site map | links