Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

Call Center Software - Your Tool of Choice in Customer Relations


The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients' questions and concerns need to be dealt with courteously and effectively, and sales calls require careful handling - as some members of the public have grown wary of unsolicited calls due to the sheer bulk of such calls that they receive, it is imperative that these interactions are the very embodiment of tact, timing and effective communication. This is a tall order, but increasingly, there is software available that is tailor made to fill it.

Of course, the key to an first-rate call center has always been, and remains, effective human communication. That having been said, though, there are also many problems that can be solved by technology. In many cases, the right software can increase the efficiency of your call center so that many repetitive tasks are streamlined or even eliminated. Outgoing calls can be made much more efficiently, so that callers spend most of their time in actual communication with clients and potential clients on the other end of the line. The real value of any call center lies in the personalities and communication skills of the personnel; technology helps us display and utilize these assets. For example, software programs that allow us to use predictive or automated dialing free the caller from this repetitive and time consuming task. Call center software can set up voice messaging for direct marketing, leaving automated messages on voice mail and answering machines that are reached by this method. When a live voice answers, the call is transferred automatically to an agent. Think of the time this can save - call center employees are called into action only when they are needed. Studies show that there is little difference in customer response to an automated answering machine message as opposed to a live one, as long as the automated message is clear, concise and informative. Of course, in live communication, the human quality of the call makes all the difference. Call center software organizes things so that human ability is not wasted, but used to full capacity, without putting undue stress on the employee.

Speaking of employee stress - who in this day and age is not acquainted with the benefits of telecommuting or working from home? Many studies show that employees who work from home are often happier, more efficient, and show a greatly decreased rate of absenteeism. For the employer, too, this makes sense. Because modern technology makes it possible for us to maintain close and effective communication with employees who are working from home, this arrangement is often a win-win situation - greater satisfaction and decreased overhead costs. New call center software makes it possible for some call center employees to experience the benefits of working from home. In fact, in the near future, the virtual call center may become the norm - employees, equipped with the right hardware and software, will both make and answer calls from a home office, while staying in full communication with their co-workers and supervisors. Communication software will facilitate instant system-wide messaging, employees will be supported by software that enables and facilitates telemarketing, routing, predictive dialing, automatic dialing, and automatic messaging. At the same time, they will be able to stay close to their families, avoiding a costly and time-consuming commute.

The potential of call center software has barely begun to be tapped. In time, this software may allow the call center to move far beyond its present role as a sender and receiver of business related communication. To cite just one example, in this time of political uncertainty, quick and efficient lines or communication throughout a community are more important than ever. Call center software could, in an emergency, be called into service: picture an emergency alert system capable of reaching tens of thousands of households almost instantly. Far from being an alienating force, communication software has the potential to connect our growing communities in ways we might never have dreamed of. Innovative use of this technology will be both a challenge and a highly satisfying adventure.

Prodialing.com strives to provide you with the latest information in the high tech arena of predictive dialers, inbound/ outbound call centers and call center software. Finally a "Light in the darkness"!

See for yourself at: http://www.prodialing.com (Call center software)


MORE RESOURCES:

Customer Service - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Tsunami warning canceled after massive earthquake strikes off Alaska - News & Observer


Tsunami warning canceled after massive earthquake strikes off Alaska
News & Observer
An earthquake with a preliminary magnitude of 8.2 struck off Alaska's Kodiak Island early Tuesday, initially prompting a tsunami warning for a large swath of coastal Alaska and Canada's British Columbia while the remainder of the U.S. West Coast was ...

and more »

Be careful when searching online for customer service help numbe ... - AZFamily


AZFamily

Be careful when searching online for customer service help numbe ...
AZFamily
A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online.
Scammers target customer service numbers in Google searches ... WWBT NBC12 News

all 2 news articles »

A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help - Forbes


Forbes

A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help
Forbes
Customer service can be frustrating work, because of the limiting parameters. You're interacting with customers briefly and in a closely-defined role, where there's a ceiling on how much you can do for them. You're handling a product return, but the ...

What Amazon Go's cashier-less grocery means for customer service - WSB Atlanta


WSB Atlanta

What Amazon Go's cashier-less grocery means for customer service
WSB Atlanta
On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to ...
Amazon's New Checkout-Free Grocery Store Doesn't Take Food Stamps Slate Magazine
Amazon Go draws crowds: How does it work? Answers to questions on the new retail store Seattle Times

all 604 news articles »

InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for ... - PR Newswire (press release)


InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for ...
PR Newswire (press release)
WARWICK, R.I., Jan. 22, 2018 /PRNewswire/ -- InsureMyTrip, the travel insurance authority, is pleased to announce it has been named a finalist in the 12th annual prestigious Stevie Awards for Sales & Customer Service. InsureMyTrip will ultimately be a ...

and more »

Coinbase hires a new VP of Operations to lead its customer service ... - TechCrunch


TechCrunch

Coinbase hires a new VP of Operations to lead its customer service ...
TechCrunch
Coinbase just announced they're hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast ...
Coinbase taps Twitter for much-needed customer service expertise Financial Times
Finally, Coinbase Is Addressing Its Customer Service Issues Hacked
Coinbase hires former Twitter exec to lead customer service efforts Finextra (press release)
CoinDesk  - Fortune  - Business Insider
all 9 news articles »

CES Showcases Robots (Again) And Demonstrates How They Can ... - Forbes


Forbes

CES Showcases Robots (Again) And Demonstrates How They Can ...
Forbes
LAS VEGAS, NV - JANUARY 09: LG's CLOi personal assistant robot is displayed during CES 2018 at the Las Vegas Convention Center on January 9, 2018 in Las Vegas, Nevada. (Photo by David Becker/Getty Images). You check into a hotel. You get into your room ...

and more »

T-Mobile's customer service is its biggest success story – BGR - BGR


BGR

T-Mobile's customer service is its biggest success story – BGR
BGR
Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...

and more »

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This) - Forbes


Forbes

Money Can Ruin Everything In Customer Service And The Customer Experience (Here's How To Fix This)
Forbes
I often make the argument (when I'm designing or redesigning a client company's customer experience or customer service approach) that the best way to conceptualize the customer experience is as a movie you're producing for your customer to star in ...

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

© www.AusTrade.biz - 2012

home | site map | links