Let us create a 3d Digital eBook for you! DigyCat.com
|
||
|
||
|
Customer Service Information | Let us create a 3d Digital eBook for you! DigyCat.com |
|
|
|
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society. It took a while for change to happen in Australia, but led by Ralph Nader in the USA, consumers have become more aware of their rights with respect to corporations. New government bodies looking at pollution, corporate fraud and other matters have appeared and some of our leading businessmen are spending time behind bars. Greater education of the general population is leading to more informed choices by consumers. There have been many cases of businesses ignoring those who have an interest in what they do at their own peril. At university my business degree has placed much emphasis on stakeholder theory and issues management. These concepts refer to understanding the needs of the wider community including governments and pressure groups and the likely effect on business operations under differing conditions. Even the big Australian, BHP, has set up an issues management department after it was caught polluting the Fly river in Papua New Guinea. Values which show a genuine concern for society as a whole, rather than individual gain tend to be spiritual in nature. When we understand that we are all part of the same spirit, including the earth and the air we breathe we start to take on a different attitude to life. There is a universal law of cause and effect in operation which means that whatever we put out we get back. It is wise for us to be considerate in our business dealings or sooner or later we will suffer the consequences. Take the case of a murderer. The consequences of murdering someone is that one spends the rest of their life in gaol. If I murder another and end up in prison I shouldn't really be surprised and say, "It's not my fault." Clearly I created the situation by my actions.f you really wish to progress in the corporate world while feeling happy and good about yourself, then work in a corporation which is ethical. Join an organisation which looks at the good of the whole of society as well as its corporate profits. By working in an organisation which has similar values to those you hold personally, you will certainly rest easier at night. With the current changes in awareness as more people read books such as this one and open up to their spiritual connection, those corporations which practise unethical behaviour will falter. In the next millennium you will increasingly see a more aware public change from unethical companies to those who align with their own values. I have always operated with the philosophy that your staff are your greatest asset in business. I have worked with my staff to assist them in carrying out their activities. Customer Service is another much talked about aspect of modern business. Basically your customers pay your wages, so being nice to them ensures that you are paid. Maybe it is all right to be genuinely nice to the boss. Perhaps you should try another job if you cannot see the benefits of your customers to yours and your family's lifestyles. If you wish to move up the corporate ladder with a clear conscience the simple way is to start being the person you wish to be. Get educated and knowledgeable about the position you desire and then when the opportunity comes you are ready to take it. Dress the way you would if working in the new position and ask to fill in when that person is on leave. In 1977 I returned from a three year overseas trip and was told that jobs were hard to get. This was the time of the famous statement by our then Prime Minister, Malcolm Fraser, "Life wasn't meant to be easy." I didn't listen to any of this and obtained a job within two weeks. For nearly a year I worked hard and attended any training courses available to me. Then I noticed that I was performing double the workload of my associates with no extra reward. I moved to another organisation within the same industry with another range of machinery to learn. This firm was far more forward thinking, however there were some personality clashes. I got down to work to build my career while the others played politics. One by one those above me clashed with their superiors. As they left I put myself forward as a possible replacement. Because I had learnt every aspect of my own area I was able to fill these positions and use my creative mind to make useful changes. Within two years I had risen to National Service Manager, set up a printed circuit board repair operation, and built a service contract business which earned several hundred thousand dollars per year. I had a highly motivated work force who were performing well. My big break was when the company was taken over by the giant in the printing industry, Seligson & Clare. Because of my innovative track record I was offered a position of Operations Manager with 140 staff. This involved a move to Melbourne where I stayed for four years. All of this would not have happened if I had not used my creative abilities and also learnt what was necessary to advance to higher levels of management. I don't believe I was lucky, I made my own luck and so can you. Oprah Winfrey, the famous American talk show host commented that she would never have been given the role in The Color Purple if she hadn't spent years training to be an actor. Opportunity knocks for those who are ready to take it. John Gaydon quickly rose to the top of his profession. After a successful corporate career, at the age of 36, he quit his job and started teaching others how to be happy. You can red his philosophy and many of his ideas in his book, "Life Mastery - how to achieve it" available at http://www.pems.com.au/lifemastery.html
MORE RESOURCES: Customer Service - Google News Alaska Airlines bringing service to Philadelphia International - Philadelphia Inquirer
Mercedes-Benz & GM Appoint New Customer Service Execs - Auto Remarketing
Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)
Bernthal, The Way It Oughta Be: Customer Service - KPLR 11
Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine
Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews
|
 |
|
|
RELATED ARTICLES
Customer Service: Stop Sabotaging Your Customer Relationships If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions. Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites. What Every Manager Should Know About Seeing the World from Where the Customer Is Standing It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time. And The Difference is... Attitude I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Call Center Services - An Ever Increasing Demand Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Breaking the Ice and Winning Over the Client! Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over. Top Ten Strategies for Delivering 5-Star Customer Service Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. Make An Action Plan To Improve Customer Service Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life. Adjustment DENIED It's just a simple thing - I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into another box. Losing Angry Customers This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. The 3 Rs of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!Respect the customer! Just about as plain as the nose on your face Right? Wrong!How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. The Dissatisfied Customer We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator. Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again. What Every Manager Should Know About How to Prevent Customer Service Conflicts There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc. The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. What Every Employee Should Know About Putting Positive Phrases Into Customer Service If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that. Turning Customer Mistakes Into Raving Fans When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem. Is Your CRM (Customer Relationship Management) System Doomed To Fail? "Right, People. Let's blast out that mail campaign we've been planning for so long. Learning from Your Employees and Customers Complaints Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. Raising The Bar For Online Magazine Subscription Services And Customer Service After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast.
|
|
Looking For Royalty Free Photos for your Website, Business or Advertising?
AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us © www.AusTrade.biz 2011 |
|
