|Customer Service Information||
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Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?". I mean, do you andyour staff really care about cleanliness and hygiene?
Just complying with hygiene regulations will almost certainly result in youbreaking them. By meeting standards that are higher than the minimum you willprobably comply with them. But is this enough? There are two mindsets when itcomes to good hygiene practice in catering businesses. One is the "will Iavoid a fine?" school of thought. The other mindset is: "Ireally care that my customers can enjoy the highest standards of hygiene".
Should you have a designated hygiene officer in your establishment? Somejurisdictions insist on having a person who is responsible for hygiene(depending on the size of the business). This is a double-edged sword. Thehygiene officer must have some clout, though, and have a direct route to seniormanagement. On the other hand if the hygiene officer appointment is just a sopto regulations or a way of impressing health inspectors it could actually makethings worse. Why? Because hygiene is the responsibility of everyone. All stafffrom top to bottom must ensure that they and their customers are working inclean conditions. The danger of having a hygiene officer is that the rest of thestaff may feel justified in disowning responsibility for this area. The hygieneofficer must not be the cleaner. So, unless the law says you must have a hygieneofficer, think long and hard before you go down this route. If you do, do itwell and it will pay off.
Cleanliness is Next to Succesfulness...
Why would you want to go beyond the basic standard when this costs youmoney? Just look at the successful restaurant chains: McDonalds and Pizza Huthave had their critics, but one things they have in common is that they are veryclean. The cleanliness of these establishments may not be immediately noticeableto customers, but the subliminal message sinks into the sub-conscious:"This is a place I feel it is safe to eat at" or "I am happy formy kids to eat here" - these thoughts become hard-wired at each visit (yesI know there will be exceptions, but please accept my generalization for now!).OK, so you don't want to be a McDonalds. That's fine - but you do wantcustomers, right?
Anyway, there is no great cost involved in keeping things clean. What aboutencouraging more staff to eat in your kitchen, restaurant or bar. Do you chargethem? Try reducing or waiving the charge. You need to encourage the staff to eatthe food that you produce. They will not want to eat food in a dirtyestablishment. By having staff eat the food that they produce and serve, youhave already introduced mutual quality control and hygiene monitoring.
Of course, a pastoral attitude towards you customers is what you are surelylooking for. In other words, your customers are dear to you, aren't they? Well,try to endear them to your staff. Phrases like "would you eat off of thatplate", or "would you like it if restaurant staff didn't wash theirhands in the washroom" are very helpful. They personalize the effort ratherthan making it into the boss's issue.
And what of the boss? Does the boss in turn just make it into an issue withthe health inspectors? Does the boss really care about the customers or does hejust want to comply as cheaply as possibly with the rules?
Go For Quality
We sell InsectoCutor fly killers. Our customers are firmly in theformer of those two camps. They really care about their customers. I don'tmake this statement flippantly. They really do care and speak up fortheir customers. From the smallest to the largest, when you see a foodestablishment with an InsectoCutor fly killer machine, this is a virtualhallmark of cleanliness.
And why do they prefer InsectoCutor fly killers? They are not the cheapest.
Well, they are not plastic but are made of steel. They do not allow insects toexplode but are tuned very carefully to ensure the insects drop full-bodied intothe catch tray. If you want to comply - just comply - with the hygieneregulations in your area then go ahead and buy a cheap, short-life low qualityfly killer (you may still not comply!). On the other hand, if you want to keep andattract more customers and really care for those customers, I would urge you tobuy InsectoCutor fly killers.
Customer Service - Google News
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Say It With Humor
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them.
The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well.
All of the World of Business Is a Stage
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.
Whatever Happened To Customer Service?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary.
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.
Identify Your Silent Customer Service Message
With the growing number of people in every business sector,doing business requires creativity and ingenuity. Theentrepreneur that understands the importance of thinkingdifferently is the entrepreneur that sees their businessesgrowing.
Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had been using the services of a "high end, expensive" law firm out of New York.
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.For example, if I ask people, "What is your unique differentiation in the marketplace?" or "What does your organization really excel at?" They will almost always reply, "It has to be our client service.
Renewing Customer Loyalty
Every business loses customers, but not many do much about getting them back. And that is a big mistake.
Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business.
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.
Creating the Right 'Viral Reputation'
Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn't new) - is called 'Viral'.Based on the word 'virus' - viral marketing or viral business simply means it 'spreads' like a virus.
Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I've been less than pleased with the customer service so far.
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business.Unfortunately, the cost can be very high with little return on investment.
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time.
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear.
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