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The Art of Giving Great Service


Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.

Let's look at an example of service from my point of view:

I usually buy a sandwich from one place only. I always go there, as I get top services and the sandwich is nice. I could go anywhere, but I choose to go to this place.

Price has nothing to do with it. I can get a sandwich cheaper elsewhere, but the reason that I don't go elswhere is so simple, and it's scary that so many businesses fail to capitalise on this easy technique. The answer is that the guy knows what my order is I only have to walk in and they prepare my sandwich without asking what I want. I suppose speed of service is part of it - never much waiting in there but it saves me from repeating my order every time I want the same thing.

It's a nice little touch which is highly noticable by customers. Nothing major, but it shows they care about what they do. They are serious about service and yet it appears effortless, as if they aren't trying.

That's the secret of service. Make everything effortless in the customer's eyes.

About the Author

David is an author, website promotion expert

http://www.eventdomain.co.uk

*You can freely use this article for content purposes, but you must include the resource box and our weblink. Many Thanks!


MORE RESOURCES:

Customer Service - Google News

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Customer Service Is The New Marketing - Forbes


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Customer Service Is The New Marketing
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Customer service is the new marketing. This statement may sound suspect coming from me, a customer service consultant; it sounds like an example of “when you have a hammer, every problem looks like a nail” thinking on my part, or even the drunk-looking ...

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Ruthless heroin dealers innovated drug dealing with focus on customer service in Milwaukee - Milwaukee Journal Sentinel


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The Big Money Addicts did more than just sell heroin in Milwaukee — they created a business model that maximized profits by putting a premium on customer service. Using stolen cars, the gang offered round-the-clock, curbside drug delivery service ...

The True Value Of Customer Service - Forbes


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In my experience, being a captive insurance manager is a great niche business with high barriers to entry, but despite the competitive advantages for an expert in captive insurance, the most important criteria for success as a captive manager is not ...

Grocers' Customer Service Can Counter Online Threat | Progressive ... - Progressive Grocer


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In a bid to compete with Amazon, Seamless, Peapod, FreshDirect and the other countless businesses that deliver food and individual meals to your home, supermarkets are seeking ways to get shoppers into their stores and buy. The rise of the internet ...

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Customer service staff need to be problem solving not apologising - The Conversation AU


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Traditional customer service is struggling as consumers solve problems online and expect options in person.

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For better customer service, travelers turn to Facebook Messenger - Chicago Tribune


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For better customer service, travelers turn to Facebook Messenger
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Research suggests that travelers may be receptive to handling customer- service issues through Messenger. A study from digital commerce company SAP Hybris found that 71 percent of consumers are willing to share some of their information with brands, but ...

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How Customer Service Fueled T-Mobile's Big Comeback | Fortune - Fortune


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How Customer Service Fueled T-Mobile's Big Comeback | Fortune
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The formerly fading wireless carrier T-Mobile has doubled its revenue and subscriber base since CEO John Legere took the helm.

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Online pet retailer Chewy seeks 400 'kind' people for customer ... - Sun Sentinel


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Online pet supplies retailer Chewy officially opened its new customer service center in Hollywood on Tuesday that employs 1000 people and is hiring 400 more customer service representatives.

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LL Bean Axes Its Return Policy (But Its Customer Service Is Still A Retail Gold Standard) - Forbes


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In fact, as the power of traditional marketing has waned and the power of digitally-enhanced word of mouth has grown, customer service has become the new marketing, with far more power to build a company than ever before. Even the coverage of this ...

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