Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

Customer Service For Huge Profits


Customer service is the most vital asset for Businesseither it is online or offline. It's the critical factorwhich determines if your business has a future or not.There are two vital components to every interaction youhave with a customer

1) The purchase or transaction 2) The relationship

In order to distinguish yourself among your competition,providing just good service is not enough. The same do yourcompetitors. You must provide EXCELLENT service. That willhappen following these rules:

a) Solve your customer's problems as fast as you canwithout hassles.

b) Your employers should know their stuff and be welltrained.

c) Treat customers with respect, a quick response, andappreciation

d) Authorize employees to provide as accurate informationas they can and make things happen for customers.

e) The customer should leave with a positive feeling.

One of the most serious problems corporations and smallbusiness deal with customers is the defection effect. It isthe silent process where the customer takes his businessfrom you and start dealing with your competition. Thishappens without yelling, showing disappointment for yourservice up front.

That process applies to many industries and trade sections.It's an epidemic. The cure here is to do the best you canin order the customer come back again and again. Most ofyour profits will come from few large accounts orderingcontinuously.

With these customers you should focus your efforts andcustomer service. For example you could create a toll freecall line 24/7 for tiding your large firms you do businesswith.

On the other hand, that does not mean that you should leaveyour small clients "out in the cold". Supporting them isimportant too. Imagine what it would happen if a largecustomer stops working with you? What do you think theconsequences for your company would be if you left yoursmall customers?

Of course it costs less keeping a customer, who makesrevenue by continual orders, than chasing and finding newclients. It's not a secret the 80/20 rule, meaning that 80%of your profits will be produced from the 20% of yourclients. The rates of course are not absolute, it could be98% to 2%. There are Real life examples for these rates.

After all, the most effective advertising in the businessworld is the "word-of-mouth advertising." It's so effectivebecause the testimonials gains trust , which means thehappy client has no self-interest causes for proposing aparticular firm to his friend.

This can be accomplished ifyou have provided exceptional service to your clients.Another important factor of great customer service is thatit has to be countable. For example: " You must answer thephone fast" doesn't mean anything . On the contrary : "Youmust answer the phone sooner that the third ring" is anaccurate customer service rule.

Finally, one of the mostimportant leaps in customer service we can find in today'sbusiness world is the individual section mindset most ofthe companies follow. That means the interactions betweenthe different sections of the company (Sales/Telemarketing,Shipping, Technical support, Credit/Collections, Orderprocessing) do not function as a team but more often asindividual sectors of the firm.

The most discouragingfeeling for a customer is dealing with more departmentswith lack of critical information between them and notbeing able to find a solution to the problem.

Christos Varsamis is the creator and owner of thehttp://www.settinglifegoals.com/ Sign for your 7 day FREE e-course to http://www.fastprofitbiz.com "How to TRACE a Legitimate business Opportunity."


MORE RESOURCES:

Customer Service - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Busse: The intersection of customer service and social media - Long Island Business News


Long Island Business News

Busse: The intersection of customer service and social media
Long Island Business News
randi-busse If you're a regular social media user, you're probably familiar with people using these channels to make complaints, praise companies, start a discussion, or indulge in a mud-slinging match. Online social media communications have changed ...

55% Of Consumers Welcome Customer Service Chatbots - Retail TouchPoints


55% Of Consumers Welcome Customer Service Chatbots
Retail TouchPoints
Chatbots — AI applications that simulate human conversation — are becoming more pervasive in online and mobile customer service, and acceptance of them is growing: 55% of American consumers, and 65% of Millennials, report that they want chatbots ...

Joseph E. Huerta: Not pleased with Comcast's customer service - Longmont Times-Call


Joseph E. Huerta: Not pleased with Comcast's customer service
Longmont Times-Call
I continued to view charges on page 3, listing "Your new charges" in detail — bundle, additional services and equipment, and then the red flag, "other charges and credits," including a broadcast TV fee (paid in TV starter) and regional sports fee (no ...

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both - Forbes


Forbes

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both
Forbes
Singapore Airlines (SIA) cabin crew undergo some of the most rigorous service training in the industry, instilling a business culture that is exceptionally customer-centric. As a result, it is regularly voted one of the best airlines in the world. Yet ...

These Two Customer Service Formulas Can Improve Employee Performance By 100% - Forbes


Forbes

These Two Customer Service Formulas Can Improve Employee Performance By 100%
Forbes
Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out. Today I'll share two rules of thumb how to ...

MTA, union deal will create hundreds of new 'customer service ... - New York Post

Seven Customer Service Practices That Will Help You Win Over Clients - Forbes


Forbes

Seven Customer Service Practices That Will Help You Win Over Clients
Forbes
Back in the mid-90s when Amazon was first starting, I felt that Amazon gave me the best customer service and best customer experience. Instead of jumping around different websites, I had everything in one portal. In Amazon I found a company that gave ...

Why is Customer Service in Asia so Terrible? - Forbes - Forbes


Why is Customer Service in Asia so Terrible? - Forbes
Forbes
Asia's service sector is booming. This article takes a closer look at how this lucrative sector is developing. Don't miss out on the investment opportunities that are ...

and more »

Telefonica suspends customer service operations in Guatemala after killings - Reuters


Telefonica suspends customer service operations in Guatemala after killings
Reuters
GUATEMALA CITY (Reuters) - The Guatemalan unit of telecommunications firm Telefonica SA suspended its customer service operations and closed its shops over the weekend after three of its employees were shot to death in the Central American nation.

and more »

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us

© www.AusTrade.biz - 2012

home | site map | links