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Customer Service For Huge Profits


Customer service is the most vital asset for Businesseither it is online or offline. It's the critical factorwhich determines if your business has a future or not.There are two vital components to every interaction youhave with a customer

1) The purchase or transaction 2) The relationship

In order to distinguish yourself among your competition,providing just good service is not enough. The same do yourcompetitors. You must provide EXCELLENT service. That willhappen following these rules:

a) Solve your customer's problems as fast as you canwithout hassles.

b) Your employers should know their stuff and be welltrained.

c) Treat customers with respect, a quick response, andappreciation

d) Authorize employees to provide as accurate informationas they can and make things happen for customers.

e) The customer should leave with a positive feeling.

One of the most serious problems corporations and smallbusiness deal with customers is the defection effect. It isthe silent process where the customer takes his businessfrom you and start dealing with your competition. Thishappens without yelling, showing disappointment for yourservice up front.

That process applies to many industries and trade sections.It's an epidemic. The cure here is to do the best you canin order the customer come back again and again. Most ofyour profits will come from few large accounts orderingcontinuously.

With these customers you should focus your efforts andcustomer service. For example you could create a toll freecall line 24/7 for tiding your large firms you do businesswith.

On the other hand, that does not mean that you should leaveyour small clients "out in the cold". Supporting them isimportant too. Imagine what it would happen if a largecustomer stops working with you? What do you think theconsequences for your company would be if you left yoursmall customers?

Of course it costs less keeping a customer, who makesrevenue by continual orders, than chasing and finding newclients. It's not a secret the 80/20 rule, meaning that 80%of your profits will be produced from the 20% of yourclients. The rates of course are not absolute, it could be98% to 2%. There are Real life examples for these rates.

After all, the most effective advertising in the businessworld is the "word-of-mouth advertising." It's so effectivebecause the testimonials gains trust , which means thehappy client has no self-interest causes for proposing aparticular firm to his friend.

This can be accomplished ifyou have provided exceptional service to your clients.Another important factor of great customer service is thatit has to be countable. For example: " You must answer thephone fast" doesn't mean anything . On the contrary : "Youmust answer the phone sooner that the third ring" is anaccurate customer service rule.

Finally, one of the mostimportant leaps in customer service we can find in today'sbusiness world is the individual section mindset most ofthe companies follow. That means the interactions betweenthe different sections of the company (Sales/Telemarketing,Shipping, Technical support, Credit/Collections, Orderprocessing) do not function as a team but more often asindividual sectors of the firm.

The most discouragingfeeling for a customer is dealing with more departmentswith lack of critical information between them and notbeing able to find a solution to the problem.

Christos Varsamis is the creator and owner of thehttp://www.settinglifegoals.com/ Sign for your 7 day FREE e-course to http://www.fastprofitbiz.com "How to TRACE a Legitimate business Opportunity."


MORE RESOURCES:

Customer Service - Google News

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Tsunami warning canceled after massive earthquake strikes off Alaska - News & Observer


Tsunami warning canceled after massive earthquake strikes off Alaska
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An earthquake with a preliminary magnitude of 8.2 struck off Alaska's Kodiak Island early Tuesday, initially prompting a tsunami warning for a large swath of coastal Alaska and Canada's British Columbia while the remainder of the U.S. West Coast was ...

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Be careful when searching online for customer service help numbers - AZFamily


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Be careful when searching online for customer service help numbers
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All was good until she says she was almost talked into a $460 customer service contract. "I was literally reaching for my wallet to get my credit card out when I just stopped and said, 'Something's not right,'" said Roberts. She looked and realized the ...

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A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help - Forbes


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A Secret Of Customer Service Success And Job Satisfaction: Help Even When You Can't Help
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Customer service can be frustrating work, because of the limiting parameters. You're interacting with customers briefly and in a closely-defined role, where there's a ceiling on how much you can do for them. You're handling a product return, but the ...

What Amazon Go's cashier-less grocery means for customer service - WSB Atlanta


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What Amazon Go's cashier-less grocery means for customer service
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On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to ...
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A GDPR Satori—Good Customer Service Means Respecting Customer Privacy - MarTech Advisor


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A GDPR Satori—Good Customer Service Means Respecting Customer Privacy
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GDPR codifies into law something that should be considered elementary: customers own their own personal data. When it comes to customer privacy, there should be no distinction between the interests of the business and the interests of the customer ...

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InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service - PR Newswire (press release)


InsureMyTrip Named Finalist in 12th Annual Stevie© Awards for Customer Service
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Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and ...

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Coinbase hires a new VP of Operations to lead its customer service effort - TechCrunch


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Coinbase hires a new VP of Operations to lead its customer service effort
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Coinbase just announced they're hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast ...
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CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service - Forbes


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CES Showcases Robots (Again) And Demonstrates How They Can Provide Amazing Customer Service
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... named CLOi (pronounced like the name Chloe), will work in hotels, airports, and supermarkets. The CLOi serving robot will deliver food and beverages to guests in hotels and airport lounges. The CLOi porter robot helps hotel guests with express ...

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T-Mobile's customer service is its biggest success story - BGR


BGR

T-Mobile's customer service is its biggest success story
BGR
Since John Legere took control of T-Mobile in 2012, the carrier has orchestrated a remarkable turn-around. Through launching the Un-Carrier initiative, T-Mobile turned its scrappy underdog status into a marketing plug, and by adding the iPhone to its ...

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