Let us create a 3d Digital eBook for you! DigyCat.com
|
||
|
||
|
Customer Service Information | Let us create a 3d Digital eBook for you! DigyCat.com |
|
|
|
How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say? Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember. Let me tell you what happened this week? I belong to a well-known trade exchange which I have found very useful for my business. I wanted to purchase a suitcase from a particular store which usually takes trade dollars. From time-time the store will limit the use of trade dollars if they have reached their maximum for the month. Anyhow I quickly discovered this wasn't going to be my lucky day. I walked in and the assistant who was sitting down behind the counter (and remained there), didn't smile. She barely acknowledged me with what looked like a scowl. I had interrupted her reading time. (She was so busy, there was no-one in the store). I then politely (yes I can be polite sometimes) asked her if they were accepting trade dollars as I wanted to purchase a suitcase. She turned around to the owner who was sitting behind her doing some bookwork and repeated my question. The owner stayed seated, didn't look up and told her assistant "No". The assistant then relayed to me that "we are not accepting trade dollars at the moment, but we have good deals for cash". She remained seated all that time. I didn't answer and walked straight out the front door with my cash sitting in my purse. No matter how good their "cash" deals were going to be, if I was going to spend my hard-earned money anywhere, it definitely would not be with them! The 'Colour- blind to service' Copy Centre I had spent thousands of dollars with a printing company over a couple of years. A couple of times I was told by one of the staff, when they've been snowed under "Mary's too busy to speak with you at the moment, I'll have to get her to call you back when she's got more time". It was the same company who sent me a Christmas card with an invoice inside it! Whenever I had to pick up my order, the business owner would whinge about how hard business was?any wonder why? Needless to say I didn't remain with them. The 'Cant' do that' Café We went to a local café which we hadn't been to for a while and I was told by the waiter that "no, we can't do that". I wanted a particular type of sandwich which wasn't on the set menu. I informed the abrasive young waiter that "yes, you can". That got him scared and the order I requested turned up within 5 minutes. Are Customers Important to Business? Of course they are. No customers, no business. Yet why are businesses deliberately driving customers away? It's ridiculous isn't it? It's The Business Owner's Fault That's right. The person who owns the business is the one who's responsible for the way their clients/customers are treated. They are usually too busy working in the business and have not allocated time to working on their business. They're often very disorganised and have no idea what is really going on. Call it what you want?personal productivity, time management, personal organisation are crucial skills everyone needs to know and apply to their daily lives. Otherwise you run around filling your day with activity, most of which doesn't help you achieve your goals. Five Ways to Improve Customer Service and Increase Profits If you own or run a business, here's what you can do: Treat your prospects and clients like royalty. Make every contact they have with you an enjoyable and memorable experience. Be proactive with your clients. Stay in touch. It is up to you to contact them regularly. Not just wait and react when they have a problem. Look after your own staff. If you look after your own people they in turn will look after the business. Praise, reward, and invest in their on-going development. Send them off to various courses and seminars on communicating, sales, time management etc. Even if you have your own internal people who do the training, it's important that your team hear from outside experts who are specialists in their field. They know what they are talking about. Continually invest time and energy into yourself. Lead from the front. Keep developing yourself. Get regular feedback. Ask questions. Ask your clients/ customers what they like about your products, services and people. Find out what they dislike. Get regular feedback internally from your people. Find out what works well, what doesn't, how can things be improved. The Final Word Of course to take action on these ideas, you have to plan for it to happen. So pull out your diary now and plan to make sure that your business continues to stay in business and becomes more profitable. About The Author Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. lorraine@office-organiser.com.au
MORE RESOURCES: Customer Service - Google News
Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)
Bernthal, The Way It Oughta Be: Customer Service - KPLR 11
Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine
Telcos pledge improved customer service, but regulation looms - iTWire
Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal
Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews
|
 |
|
|
RELATED ARTICLES
Is Your Food Establishment Clean? Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?". 7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. Customer Service A Chickens Way Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service. Renewing Customer Loyalty Every business loses customers, but not many do much about getting them back. And that is a big mistake. Five Ways To Wow Your Client Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to "WOW?"The benefits of this approach are good for everyone involved. Hit The Jackpot With Customer Complaints Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why. Learning from Your Employees and Customers Complaints Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. At the Carwash; The Customer really is always Right You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. Whats The Customer Service Buzz About Your Business? If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared. Minimize The Pain of Check Recovery $350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. The History of CRM -- Moving Beyond the Customer Database Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. 11 Ways to Get What You Want - Be a Clever Customer! We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. Hook Me Up With A Human Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon. RETAIL GREETERS: Sales Builders or Customer Turnoff? Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its practice faithfully. Losing Angry Customers This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Develop Loyal Customers for a Lifetime - part 1 (1 - 10) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. CEM Can Improve Customer Loyalty 'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped . Your Voice Print "Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life. Absence Makes the Heart Grow Fonder However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.
|
|
Looking For Royalty Free Photos for your Website, Business or Advertising?
AusTrade Domain Is For Sale - $15,000 For Enquiries eMail Us © www.AusTrade.biz 2011 |
|
