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The Sellers Creed
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
Though I may sell my Customers what they want,I will deliver what they need and make their lives better.
Courtesy and Service are cornerstones of my relationship withmy Customer.
I will view complaints as opportunities . . . opportunities tocreate lifelong Customers.
The quality of my products and how I treat my Customers willdetermine the level of My Success.
My prosperity will come from 'growing' people.
My best advertisement is my product, and, the Customer servicebehind it.
Making money without making friends is not good business.
I will guide my business with the perfect blend of heart andmind.
I will make Integrity my trademark. After all, isn't integrityall I have and all I will be remembered for?
I will compete only against myself as the only truemeasurement is against myself.
It is fine to fail. In fact, it is most often a requirement ofsuccess.
My reputation is everything - my ego, nothing.
Every pittance I earn unjustly is a debt of fortune I mustrepay.
No matter the fame or fortune that may follow me,My values, My family and My friends must remain at the verycore of my being.
Better I be trusted and respected, than be materially rich.
Better I be a dolphin swimming with sharks, than a shark.
(you can download an mp3 of The Seller's Creed here:http://www.bettersalesrightnow.com/creed.mp3)
© Rick Beneteau
Rick is co-creator of the breakthrough Make Every Day A GreatDay Program. Read the powerful, life-changing testimonialsand discover how this revolutionary product can dramaticallychange Your Life too!http://www.MakeEveryDayAGreatDay.com/yes
Customer Service - Google News
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Empowering Customer Service Vital
It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers' requests and declarations of their intent to leave, even encouraging them to seek out another company!They often repeat the few phrases they're allowed to say over and over again, further infuriating the customers.
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ..
4 Myths about Customer Value
The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory.
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean"do you stick to all the rules and regulations?".
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated.
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.
Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant.
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.
Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily.
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking.
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.
Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion.
All of the World of Business Is a Stage
One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company.
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