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Customer Service Information

First Contact: The Source of Customer Loyalty


With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty.

Should I Have My Company Mystery Shopped?


I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses.

Absence Makes the Heart Grow Fonder


However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.

What Do They Want Anyway?


You want customers. I want customers.

Your Actions Tell Your Clients How You Expect To Be Treated


There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated.

Are You Putting Technology Before Your Customers?


Which is more important the technology or the customer?The one thing about the online world you can be sure of is change.It seems like every day there is a new technology being addedwhich will make the internet more accessible.

Astonish your Customers With These Customer Service Tips


Customer service today is getting worse. Win customers overand you build your business for life.

To Complain and Win! - My Personal Recipe


Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies, dealerships, bad fish, or whatever), prepare yourself for the likelihood of frustrating conversations with people who either can't think for themselves or have been told by their boss not to.

Invalid Excuses for Poor Business Results - The Weather


Note to Kmart: It wasn't about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit.

Oil Change Customer from Hell or Hoax; You Decide


Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. Many wonder will this get all the oil out? The answer is not all the oil.

The Added Value - Is YOU!


If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre'd greeted you by name, remembered which was your favorite table, stopped by later to inquire about your needs and satisfaction, the waiters and waitresses bent over backwards to make your dinner a pleasurable experience and always treated you as if you were their most important patron--would you be willing to pay a little more than other restaurants charged?Many of us will pay a more to obtain better treatment. Why? Today, outstanding customer service has become the exception rather than the rule.

RETAIL GREETERS: Sales Builders or Customer Turnoff?


Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its practice faithfully.

Sorry, No Customer Service After 4:00 P.M.


A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service" and "run for cover customer service", two equally effective opposites.

How To Keep Your Customers Coming Back -- Understanding Customer Retention


Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be applied to any business that wishes to maintain a loyal customer base.

How To Kick Your Customer Service Up A Notch!


Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology.

More Articles from Customer Service Information:
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20



MORE RESOURCES:

Customer Service - Google News

Capital One Recognized by J.D. Power and Associates for Outstanding Customer ... - EON: Enhanced Online News (press release)


Capital One Recognized by J.D. Power and Associates for Outstanding Customer ...
EON: Enhanced Online News (press release)
(EON: Enhanced Online News)--Capital One (NYSE:COF) has been recognized by JD Power and Associates for outstanding customer service across its Retail Banking, US Card and Small Business Card call centers. The call centers received certification by ...
Capital One Call Centers Recognized for ExcellenceMMD Newswire (press release)

all 10 news articles »

Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)


Frustrated With Virtual Customer Service? Microsoft Tries to Help
Wall Street Journal (blog)
By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
Microsoft Teams up With 24/7 for Customer Service SoftwarePCWorld
Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
Microsoft reaches agreement with 24/7 on speech-driven customer-service platformThe Seattle Times
Fox Business
all 47 news articles »

Bernthal, The Way It Oughta Be: Customer Service - KPLR 11


Bernthal, The Way It Oughta Be: Customer Service
KPLR 11
If you can build some customer service skills I think you will stand out among your peers. Sure it's no law school or medical school but what this country really needs is some good customer service. Here was my recent experience.

and more »

Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine


Siliconrepublic.com

Alcatel-Lucent banks on customer service
Communications, Engineering & Design Magazine
The French company is using software acquired through its 2008 purchase of customer service specialist Motive to boost the capabilities of some of its existing products, Greg Owens, director of customer experience solutions marketing, ...
ALU revamps tools to enhance customer experienceRethink Wireless
Alcatel-Lucent Makes Its Customer Experience Management Motive ClearSacramento Bee
Alcatel-Lucent extends 'Motive' brandBroadband TV News
IPTV News
all 49 news articles »

Telcos pledge improved customer service, but regulation looms - iTWire


Telcos pledge improved customer service, but regulation looms
iTWire
The telecomms industry has made its last bid to escape regulation of its customer service practices by the ACMA, with the submission of a revised Telecommunications Consumer Protection Code to the ACMA for registration. In November last year the ACMA ...
Action group rejects telco industry codeThe Australian
Full Spectrum: getting tough on telcosZDNet Australia

all 18 news articles »

Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal


Customer Service satisfaction survey figures down in 2011
Reno Gazette Journal
FERNLEY--After compiling the most recent Customer Satisfaction Survey results from area residents, City of Fernley staff attributed the resulting low satisfaction results to the City Council's passage of the debt bond assessment, which was designed to ...

Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews


BetaNews

Microsoft and 24/7 Inc. team up to build a better automated customer service ...
BetaNews
Microsoft and 24/7 Inc. have joined up to develop a next-gen automated customer service platform that pairs big data analytics with touch, speech, and gesture interfaces for a more mobile-friendly self-service customer experience.
Microsoft Unveils Microsoft Dynamics CRM MobileMobile Enterprise
Microsoft Dynamics Update Promises 'CRM Anywhere'TechNewsWorld
Dynamics CRM Going Fully Mobile with Update from MicrosoftNewsFactor Network

all 120 news articles »

Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ... - MarketWatch (press release)


Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ...
MarketWatch (press release)
Joining Interbit Data as customer support specialist is Reiko Foster. Reiko comes from IntraLearn Software Corporation, where she provided customer technical support and training for nine years. Reiko has extensive experience in software sales support, ...

and more »

Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool - MarketWatch (press release)


Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool
MarketWatch (press release)
It provides instant access to individualized installation and maintenance data and customer service links as well as fun play tips. PlayPod is a value-added service that works when users download the free Tag mobile app to a smartphone at ...

and more »

Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service - MarketWatch (press release)


Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service
MarketWatch (press release)
The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call/contact center professionals worldwide. -- Sales Support Team of the Year: An ...
B2B Marketing Leader, Televerde, Executive to Judge National Business Awards ...Houston Chronicle
OFFICE DEPOT, INC.: Office Depot Named as Finalist in Stevie(R) Awards for..4-traders (press release)

all 16 news articles »

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