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Customer Service Information

Five Tips to Calm Cranky Customers


1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers.

Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust


Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book.

Customer Loyalty


Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty.

Got A Consumer Problem?


Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do.

8 Critical Steps to Establish a Customer Service Culture


"Every company's greatest assets are its customers, because without customers there is no company,"--Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead to reduced staff levels and diminished services.

Setting Up a Customer of the Week Program for a Mobile Car Wash


In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors.

Debt Elimination Scam


May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it.

It Is All About Customer Service!


In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, and the like.

Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?


In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone who can explain things in plain english without the jargon'.

At the Carwash; The Customer really is always Right


You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box.

Provide Exceptional Value - Grow Your Business


The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.

Quality vs. Quantity


There is a battle in Call Centers. The teams are Quality vs.

Customer Service Consultants


When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant.

Making the Connection: Customer Relationships That Build Your Business


Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again.

The Importance of Good Customer Service


Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties.

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Customer Service - Google News

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Onward helps businesses automate their customer service - TechCrunch


TechCrunch

Onward helps businesses automate their customer service
TechCrunch
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod ...

and more »

Using Chatbots As A Customer Service Virtual Agent - Forbes


Forbes

Using Chatbots As A Customer Service Virtual Agent
Forbes
Using a chatbot can shave a lot of hours off of your workweek, but knowing which tasks to turn over can be challenging. When it comes to deciding what tasks can be turned over to a virtual assistant, it helps to take the same approach that you would ...

and more »

Amazon customer service scam targets your financial data - 10TV


10TV

Amazon customer service scam targets your financial data
10TV
If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to get an Amazon customer service representative on the ...

Customer Service Depends On Leadership, All The Way To The CEO And C-Suite - Forbes


Forbes

Customer Service Depends On Leadership, All The Way To The CEO And C-Suite
Forbes
Customer Service is a leadership issue. It requires involvement from company leaders and managers, including the support (both philosophically and in the allocation of resources) of the C-Suite: the CEO, the COO, the CFO, the CTO, and certainly the CMO ...

INDOT launches new customer service model - Batesville Herald Tribune


INDOT launches new customer service model
Batesville Herald Tribune
INDOT's approach to customer service is being re-engineered from the ground up with a laser-like focus on consistency and accountability. Customer service center operations are supported by a comprehensive service catalog that serves as the foundation ...

Southwire closing customer service facility in Pleasant Prairie ... - Milwaukee Business Journal


Milwaukee Business Journal

Southwire closing customer service facility in Pleasant Prairie ...
Milwaukee Business Journal
A Georgia-based company is going against the trend in Kenosha County, closing up shop in one of the most in-demand areas in the region. Southwire Co. LLC, one of the country's largest wire and cable producers, will gradually close its customer service ...

and more »

Amazon customer service scam targets your financial data - CBS ... - CBS News


CBS News

Amazon customer service scam targets your financial data - CBS ...
CBS News
Last Updated Feb 20, 2018 1:16 PM EST. If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to get an Amazon ...
Amazon customer service scam targets your financial data - News ... WDEF News 12

all 1 news articles »

Artificial intelligence can read! And now customer service reps must go - Washington Times


Washington Times

Artificial intelligence can read! And now customer service reps must go
Washington Times
“[I]t is reasonable to assume that over the coming decade, a significant proportion of human customer service representations — not all, but probably the majority who answer more routine questions — will be replaced by digital assistants,” Manning ...

The Parts of Customer Service That Should Never Be Automated - Harvard Business Review


Harvard Business Review

The Parts of Customer Service That Should Never Be Automated
Harvard Business Review
In Pixar's WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service ...

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