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Customer Service Information

Mastering Challenging Service Situations


During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line.

Doesnt Anybody Work Here? Nametags Impact Employee Communication


Walmart was the first business to require all its employees to wear nametags. (There's a surprise!) Sam Walton created this initiative because he wanted his customers to "get to know the people they bought from.

What Do Your Clients REALLY Think of You?


*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test ?What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! ? Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to get it dirty again just so he could wash it for the fourth time this week.

What Exactly is Customer Relationship Management?


The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business."That's nothing new" I hear you say, and you would be right.

How To Use Your Current Customers


Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But .

When the Customer Demands: Give a Discount or Lose the Order


Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self.

Customer Service Is More Than Just Being Nice To People


Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite.

Restaurant Owners - How Important are People Skills?


You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect.

How to Provide Instant Customer Service


Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service.

Dealing with People - Words to Avoid


You probably realise how the wrong tone of voice andnegative body language can cause problems when dealing withother people, particularly customers and staff. However,using the wrong words can also cause problems.

E-Business's Best Friend: eCRM


From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can't answer that question, chances are you're also in the dark about the following questions. What customer demand trends can I expect in the future? How can I improve customer retention? What can I do to build long-term relationships of trust with customers? Knowing the answer to these questions can mean the difference between long-term growth and profitability and crashing and burning.

The Dissatisfied Customer


We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator.

Everyone talks in code!


How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy.

A White Paper: Profiting with Kindness


In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language.

What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees


Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.

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Customer Service - Google News

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Busse: The intersection of customer service and social media - Long Island Business News


Long Island Business News

Busse: The intersection of customer service and social media
Long Island Business News
randi-busse If you're a regular social media user, you're probably familiar with people using these channels to make complaints, praise companies, start a discussion, or indulge in a mud-slinging match. Online social media communications have changed ...

55% Of Consumers Welcome Customer Service Chatbots - Retail TouchPoints


55% Of Consumers Welcome Customer Service Chatbots
Retail TouchPoints
Chatbots — AI applications that simulate human conversation — are becoming more pervasive in online and mobile customer service, and acceptance of them is growing: 55% of American consumers, and 65% of Millennials, report that they want chatbots ...

Joseph E. Huerta: Not pleased with Comcast's customer service - Longmont Times-Call


Joseph E. Huerta: Not pleased with Comcast's customer service
Longmont Times-Call
I continued to view charges on page 3, listing "Your new charges" in detail — bundle, additional services and equipment, and then the red flag, "other charges and credits," including a broadcast TV fee (paid in TV starter) and regional sports fee (no ...

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both - Forbes


Forbes

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both
Forbes
Singapore Airlines (SIA) cabin crew undergo some of the most rigorous service training in the industry, instilling a business culture that is exceptionally customer-centric. As a result, it is regularly voted one of the best airlines in the world. Yet ...

These Two Customer Service Formulas Can Improve Employee Performance By 100% - Forbes


Forbes

These Two Customer Service Formulas Can Improve Employee Performance By 100%
Forbes
Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day out. Today I'll share two rules of thumb how to ...

MTA, union deal will create hundreds of new 'customer service ... - New York Post

Seven Customer Service Practices That Will Help You Win Over Clients - Forbes


Forbes

Seven Customer Service Practices That Will Help You Win Over Clients
Forbes
Back in the mid-90s when Amazon was first starting, I felt that Amazon gave me the best customer service and best customer experience. Instead of jumping around different websites, I had everything in one portal. In Amazon I found a company that gave ...

Why is Customer Service in Asia so Terrible? - Forbes - Forbes


Why is Customer Service in Asia so Terrible? - Forbes
Forbes
Asia's service sector is booming. This article takes a closer look at how this lucrative sector is developing. Don't miss out on the investment opportunities that are ...

and more »

Telefonica suspends customer service operations in Guatemala after killings - Reuters


Telefonica suspends customer service operations in Guatemala after killings
Reuters
GUATEMALA CITY (Reuters) - The Guatemalan unit of telecommunications firm Telefonica SA suspended its customer service operations and closed its shops over the weekend after three of its employees were shot to death in the Central American nation.

and more »

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