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Customer Service Information

What Every Employee Should Know About Putting Positive Phrases Into Customer Service


If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that.

What Every Manager Should Know About How to Prevent Customer Service Conflicts


There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.

What Every Employee Should Know About How to Prevent Customer Service Conflicts


There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.

What Every Employee Should Know About How to See Customers Problems from Their Creative Side


Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems.

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing


It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.

What Every Manager Should Know About How to Win the Loyalty of Customers


Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.

What Every Employee Should Know About How to Win the Loyalty of Customers


Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.

Leverage Customer Capital First


If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren't interested in your business idea unless you can demonstrate that you've got customers who are actually willing to buy.

Customer Service Tips - Is Your Business A Leaky Bucket?


Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.

Customer Service: Everyone is Fighting Their Own Personal Battles


Relationships..

Writing The Book On Great Customer Service


Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline.

How to Retain Your Customers the Dish Network Way


Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones.

Five Ways To Wow Your Client


Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to "WOW?"The benefits of this approach are good for everyone involved.

How To Build Stellar Client Relationships


Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.Begin the process here .

CRM For Beginners - Customer Relationship Management Basics


In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together.

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MORE RESOURCES:

Customer Service - Google News

Capital One Recognized by J.D. Power and Associates for Outstanding Customer ... - EON: Enhanced Online News (press release)


Capital One Recognized by J.D. Power and Associates for Outstanding Customer ...
EON: Enhanced Online News (press release)
(EON: Enhanced Online News)--Capital One (NYSE:COF) has been recognized by JD Power and Associates for outstanding customer service across its Retail Banking, US Card and Small Business Card call centers. The call centers received certification by ...
Capital One Call Centers Recognized for ExcellenceMMD Newswire (press release)

all 10 news articles »

Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)


Frustrated With Virtual Customer Service? Microsoft Tries to Help
Wall Street Journal (blog)
By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
Microsoft Teams up With 24/7 for Customer Service SoftwarePCWorld
Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
Microsoft reaches agreement with 24/7 on speech-driven customer-service platformThe Seattle Times
Fox Business
all 47 news articles »

Bernthal, The Way It Oughta Be: Customer Service - KPLR 11


Bernthal, The Way It Oughta Be: Customer Service
KPLR 11
If you can build some customer service skills I think you will stand out among your peers. Sure it's no law school or medical school but what this country really needs is some good customer service. Here was my recent experience.

and more »

Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine


Siliconrepublic.com

Alcatel-Lucent banks on customer service
Communications, Engineering & Design Magazine
The French company is using software acquired through its 2008 purchase of customer service specialist Motive to boost the capabilities of some of its existing products, Greg Owens, director of customer experience solutions marketing, ...
ALU revamps tools to enhance customer experienceRethink Wireless
Alcatel-Lucent Makes Its Customer Experience Management Motive ClearSacramento Bee
Alcatel-Lucent extends 'Motive' brandBroadband TV News
IPTV News
all 49 news articles »

Telcos pledge improved customer service, but regulation looms - iTWire


Telcos pledge improved customer service, but regulation looms
iTWire
The telecomms industry has made its last bid to escape regulation of its customer service practices by the ACMA, with the submission of a revised Telecommunications Consumer Protection Code to the ACMA for registration. In November last year the ACMA ...
Action group rejects telco industry codeThe Australian
Full Spectrum: getting tough on telcosZDNet Australia

all 18 news articles »

Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal


Customer Service satisfaction survey figures down in 2011
Reno Gazette Journal
FERNLEY--After compiling the most recent Customer Satisfaction Survey results from area residents, City of Fernley staff attributed the resulting low satisfaction results to the City Council's passage of the debt bond assessment, which was designed to ...

Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews


BetaNews

Microsoft and 24/7 Inc. team up to build a better automated customer service ...
BetaNews
Microsoft and 24/7 Inc. have joined up to develop a next-gen automated customer service platform that pairs big data analytics with touch, speech, and gesture interfaces for a more mobile-friendly self-service customer experience.
Microsoft Unveils Microsoft Dynamics CRM MobileMobile Enterprise
Microsoft Dynamics Update Promises 'CRM Anywhere'TechNewsWorld
Dynamics CRM Going Fully Mobile with Update from MicrosoftNewsFactor Network

all 120 news articles »

Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ... - MarketWatch (press release)


Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ...
MarketWatch (press release)
Joining Interbit Data as customer support specialist is Reiko Foster. Reiko comes from IntraLearn Software Corporation, where she provided customer technical support and training for nine years. Reiko has extensive experience in software sales support, ...

and more »

Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool - MarketWatch (press release)


Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool
MarketWatch (press release)
It provides instant access to individualized installation and maintenance data and customer service links as well as fun play tips. PlayPod is a value-added service that works when users download the free Tag mobile app to a smartphone at ...

and more »

Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service - MarketWatch (press release)


Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service
MarketWatch (press release)
The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call/contact center professionals worldwide. -- Sales Support Team of the Year: An ...
B2B Marketing Leader, Televerde, Executive to Judge National Business Awards ...Houston Chronicle
OFFICE DEPOT, INC.: Office Depot Named as Finalist in Stevie(R) Awards for..4-traders (press release)

all 16 news articles »

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