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Customer Service Information

Stay - Say - Pay


Would you like to have customers that stay with you anddon't buy from your competitors?Customers that say nice things about your business to otherpeople; pay you on time and accept the fact that you might be a bit more expensive thenother suppliers?Of course you do but how do we perform this miracle? It'sdead easy really; you only have to consider two factors: be Reliable and be Likeable.It almost goes without saying that it's vital to have areliable product or service.

Call Center Services - An Ever Increasing Demand


Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication.

Modern Call Center Solutions - Keeping in Touch is the Key


Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs.

Customer Neglect


What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.

Have You Hugged a Customer Today?


It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.

CEM Can Improve Customer Loyalty


'A 5 percent increase in customer retention increases profits by 25 to 95 percent.''The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped .

All of the World of Business Is a Stage


One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through.

Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong


The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.

Listen to Suggestions


If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.

Committed To Your Customer? Prove It When They Complain!


Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements.

The Consumer Power


While most companies talk about consumer friendliness, customer centricity, customer relationship etc. more often than not they are mere lip service or jargons with little sincerity behind these grand sounding words.

Hit The Jackpot With Customer Complaints


Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why.

Small Business Customer Service Can Work Against You


Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume.

Why Communication Skills Dont Work In Customer Service


Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work.

Saying Thank You to Your Clients


"Thanking your customers" - Why you should do it and how..

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MORE RESOURCES:

Customer Service - Google News

Capital One Recognized by J.D. Power and Associates for Outstanding Customer ... - EON: Enhanced Online News (press release)


Capital One Recognized by J.D. Power and Associates for Outstanding Customer ...
EON: Enhanced Online News (press release)
(EON: Enhanced Online News)--Capital One (NYSE:COF) has been recognized by JD Power and Associates for outstanding customer service across its Retail Banking, US Card and Small Business Card call centers. The call centers received certification by ...
Capital One Call Centers Recognized for ExcellenceMMD Newswire (press release)

all 10 news articles »

Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)


Frustrated With Virtual Customer Service? Microsoft Tries to Help
Wall Street Journal (blog)
By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
Microsoft Teams up With 24/7 for Customer Service SoftwarePCWorld
Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
Microsoft reaches agreement with 24/7 on speech-driven customer-service platformThe Seattle Times
Fox Business
all 47 news articles »

Bernthal, The Way It Oughta Be: Customer Service - KPLR 11


Bernthal, The Way It Oughta Be: Customer Service
KPLR 11
If you can build some customer service skills I think you will stand out among your peers. Sure it's no law school or medical school but what this country really needs is some good customer service. Here was my recent experience.

and more »

Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine


Siliconrepublic.com

Alcatel-Lucent banks on customer service
Communications, Engineering & Design Magazine
The French company is using software acquired through its 2008 purchase of customer service specialist Motive to boost the capabilities of some of its existing products, Greg Owens, director of customer experience solutions marketing, ...
ALU revamps tools to enhance customer experienceRethink Wireless
Alcatel-Lucent Makes Its Customer Experience Management Motive ClearSacramento Bee
Alcatel-Lucent extends 'Motive' brandBroadband TV News
IPTV News
all 49 news articles »

Telcos pledge improved customer service, but regulation looms - iTWire


Telcos pledge improved customer service, but regulation looms
iTWire
The telecomms industry has made its last bid to escape regulation of its customer service practices by the ACMA, with the submission of a revised Telecommunications Consumer Protection Code to the ACMA for registration. In November last year the ACMA ...
Action group rejects telco industry codeThe Australian
Full Spectrum: getting tough on telcosZDNet Australia

all 18 news articles »

Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal


Customer Service satisfaction survey figures down in 2011
Reno Gazette Journal
FERNLEY--After compiling the most recent Customer Satisfaction Survey results from area residents, City of Fernley staff attributed the resulting low satisfaction results to the City Council's passage of the debt bond assessment, which was designed to ...

Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews


BetaNews

Microsoft and 24/7 Inc. team up to build a better automated customer service ...
BetaNews
Microsoft and 24/7 Inc. have joined up to develop a next-gen automated customer service platform that pairs big data analytics with touch, speech, and gesture interfaces for a more mobile-friendly self-service customer experience.
Microsoft Unveils Microsoft Dynamics CRM MobileMobile Enterprise
Microsoft Dynamics Update Promises 'CRM Anywhere'TechNewsWorld
Dynamics CRM Going Fully Mobile with Update from MicrosoftNewsFactor Network

all 120 news articles »

Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ... - MarketWatch (press release)


Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ...
MarketWatch (press release)
Joining Interbit Data as customer support specialist is Reiko Foster. Reiko comes from IntraLearn Software Corporation, where she provided customer technical support and training for nine years. Reiko has extensive experience in software sales support, ...

and more »

Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool - MarketWatch (press release)


Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool
MarketWatch (press release)
It provides instant access to individualized installation and maintenance data and customer service links as well as fun play tips. PlayPod is a value-added service that works when users download the free Tag mobile app to a smartphone at ...

and more »

Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service - MarketWatch (press release)


Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service
MarketWatch (press release)
The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call/contact center professionals worldwide. -- Sales Support Team of the Year: An ...
B2B Marketing Leader, Televerde, Executive to Judge National Business Awards ...Houston Chronicle
OFFICE DEPOT, INC.: Office Depot Named as Finalist in Stevie(R) Awards for..4-traders (press release)

all 16 news articles »

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