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Customer Service Information

My Child Has Opie Eye!


7:00 a.m.

Transforming Disgruntled Customers into Your Biggest Advocates


"I am writing to complain about the widget I bought from your site the other day."Sell anything and eventually you will be on the receiving end of a sentence like this.

4 Easy Steps to Better Online Customer Support


Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too.

Increase in Customer Sales = Increase in Customer Service


One of the most popular questions asked in online business forums or even by my customers and subscribers is this :"How the hell can I increase my sales?"or"I've got tons of visitors but nobody seems to be buying anything? What gives?"FISHNETS WITH HOLES? ANYONE?Getting traffic is not the be all and end all of a successful online business. It requires skills, specific online marketing strategies designed for your site and a robust customer service strategy.

Dissatisfied or Rude Customers Can Be Satisfied Customers


On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem.

Renewing Customer Loyalty


Every business loses customers, but not many do much about getting them back. And that is a big mistake.

Top Ten Strategies for Delivering 5-Star Customer Service


Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable.

Listening to Customers - 5 Tips


In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear.

Are You Giving Your Customers Enough Reasons To Return To Your Business?


Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis.

Complaints Are Actually A Good Thing!


Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood.

6 Reasons Why Complaining Customers are Golden


With Some Tips on How to RespondTt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business.

Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?


Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far.

A New Way To Handle Complaints, Or Is It?


What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.

It's Customer Service Stupid: Delivering Customer Service Training That Sticks


"Society is always taken by surprise at any new example of common sense."This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life.

Hook Me Up With A Human


Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon.

More Articles from Customer Service Information:
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MORE RESOURCES:

Customer Service - Google News

Capital One Recognized by J.D. Power and Associates for Outstanding Customer ... - EON: Enhanced Online News (press release)


Capital One Recognized by J.D. Power and Associates for Outstanding Customer ...
EON: Enhanced Online News (press release)
(EON: Enhanced Online News)--Capital One (NYSE:COF) has been recognized by JD Power and Associates for outstanding customer service across its Retail Banking, US Card and Small Business Card call centers. The call centers received certification by ...
Capital One Call Centers Recognized for ExcellenceMMD Newswire (press release)

all 10 news articles »

Frustrated With Virtual Customer Service? Microsoft Tries to Help - Wall Street Journal (blog)


Frustrated With Virtual Customer Service? Microsoft Tries to Help
Wall Street Journal (blog)
By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
Microsoft strikes deal with 24/7, promises to 'redefine' customer serviceEngadget
Microsoft Teams up With 24/7 for Customer Service SoftwarePCWorld
Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
The Seattle Times -Fox Business
all 46 news articles »

Bernthal, The Way It Oughta Be: Customer Service - KPLR 11


Bernthal, The Way It Oughta Be: Customer Service
KPLR 11
If you can build some customer service skills I think you will stand out among your peers. Sure it's no law school or medical school but what this country really needs is some good customer service. Here was my recent experience.

and more »

Alcatel-Lucent banks on customer service - Communications, Engineering & Design Magazine


Siliconrepublic.com

Alcatel-Lucent banks on customer service
Communications, Engineering & Design Magazine
The French company is using software acquired through its 2008 purchase of customer service specialist Motive to boost the capabilities of some of its existing products, Greg Owens, director of customer experience solutions marketing, ...
ALU revamps tools to enhance customer experienceRethink Wireless
Alcatel-Lucent Makes Its Customer Experience Management Motive ClearSacramento Bee
Alcatel-Lucent extends 'Motive' brandBroadband TV News
IPTV News
all 49 news articles »

Telcos pledge improved customer service, but regulation looms - iTWire


Telcos pledge improved customer service, but regulation looms
iTWire
The telecomms industry has made its last bid to escape regulation of its customer service practices by the ACMA, with the submission of a revised Telecommunications Consumer Protection Code to the ACMA for registration. In November last year the ACMA ...
Action group rejects telco industry codeThe Australian
Full Spectrum: getting tough on telcosZDNet Australia

all 18 news articles »

Customer Service satisfaction survey figures down in 2011 - Reno Gazette Journal


Customer Service satisfaction survey figures down in 2011
Reno Gazette Journal
FERNLEY--After compiling the most recent Customer Satisfaction Survey results from area residents, City of Fernley staff attributed the resulting low satisfaction results to the City Council's passage of the debt bond assessment, which was designed to ...

Microsoft and 24/7 Inc. team up to build a better automated customer service ... - BetaNews


BetaNews

Microsoft and 24/7 Inc. team up to build a better automated customer service ...
BetaNews
Microsoft and 24/7 Inc. have joined up to develop a next-gen automated customer service platform that pairs big data analytics with touch, speech, and gesture interfaces for a more mobile-friendly self-service customer experience.
Microsoft Unveils Microsoft Dynamics CRM MobileMobile Enterprise
Microsoft Dynamics Update Promises 'CRM Anywhere'TechNewsWorld
Dynamics CRM Going Fully Mobile with Update from MicrosoftNewsFactor Network

all 118 news articles »

Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ... - MarketWatch (press release)


Interbit Data Expands Sales and Customer Support Teams for Its Healthcare ...
MarketWatch (press release)
Joining Interbit Data as customer support specialist is Reiko Foster. Reiko comes from IntraLearn Software Corporation, where she provided customer technical support and training for nine years. Reiko has extensive experience in software sales support, ...

and more »

Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool - MarketWatch (press release)


Playworld Systems Launches PlayPod(TM), a 24/7 Mobile Customer Support Tool
MarketWatch (press release)
It provides instant access to individualized installation and maintenance data and customer service links as well as fun play tips. PlayPod is a value-added service that works when users download the free Tag mobile app to a smartphone at ...

and more »

Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service - MarketWatch (press release)


Office Depot Named as Finalist in Stevie(R) Awards for Sales & Customer Service
MarketWatch (press release)
The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call/contact center professionals worldwide. -- Sales Support Team of the Year: An ...
B2B Marketing Leader, Televerde, Executive to Judge National Business Awards ...San Francisco Chronicle (press release)
OFFICE DEPOT, INC.: Office Depot Named as Finalist in Stevie(R) Awards for..4-traders (press release)

all 16 news articles »

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