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Customer Service Information

Dont Be Afraid To Give Problem Customers The Boot


Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot.

Whats The Customer Service Buzz About Your Business?


If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.

Handling Difficult Customers - 8 Strategies


In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant.

Customer Service and The Human Experience


Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome.

Customer Service - How Good Are YOU?


At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers.

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?


Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.Each self-serve lane contains two to three self-serve scanners.

Find Out Where Your Firm Stands in Today's Customer


Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today's Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Today, there is a fast growing movement, a revolution, among organizations interested in improving their customer-centricity through a better understanding of customer interactions, or "touchpoints." Called "Customer Touchpoint Management" (CTM), the goal of this new movement is to improve customer experiences, and as a result, improve customer relationships.

At Your Service: The Ten Commandments of Great Customer Service!


Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers.

Courting Customers - From First Date to Marriage


Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.

Aint We Wonderful!


It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college.

Dont Forget your Existing Clients


Quest for new clients shouldn't ignore those who pay the billsAcquisition. It's a big word in small business marketing.

Make Your Customer Your Friend


The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.

Customers - What They Really Want - 6 Secrets of Customer Service


What customers really want can be divided into two areas.Firstly - they want the core service of your business tomeet their needs.

How Do You Create Customer Loyalty?


Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars.

Businesses Need to Rehumanise


Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interaction here.

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MORE RESOURCES:

Customer Service - Google News

2010 Service & Leadership Trends in Customer Support - TechRepublic


2010 Service & Leadership Trends in Customer Support
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Seven Tips for Profiting from Lean Times with CRMTechRepublic

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Ratepayers' rights take effect today - istockAnalyst.com (press release)


Ratepayers' rights take effect today
istockAnalyst.com (press release)
--Service can't be discontinued or refused for a customer because a former occupant of the dwelling, and not of the same household, failed to pay an earlier ...
Utility ratepayers get own Miss. bill of rightsDeSoto Appeal

all 2 news articles »

Caving to censors, Craigslist defiantly takes down its controversial adult ... - VentureBeat


CBC.ca

Caving to censors, Craigslist defiantly takes down its controversial adult ...
VentureBeat
... Newmark said that Jim Buckmaster, chief executive, has been running the site for the last 10 years and that his role is as a customer service rep. ...
Did Craigslist Censor Its Adult SectionEverything PR

all 720 news articles »

Customers find quick service at DMV offices - Richmond Times Dispatch


Customers find quick service at DMV offices
Richmond Times Dispatch
By 9:30 am Saturday, the Broad Street customer service center, home of the Department of Motor Vehicles's headquarters, was beginning to fill with customers ...
Va DMV works through the holidayWTKR Your NewsChannel 3

all 9 news articles »

Jobless Claimant Irked by Phone Fees - Trading Markets (press release)


Jobless Claimant Irked by Phone Fees
Trading Markets (press release)
Vigil, who collecting unemployment benefits, said he made seven calls to the Wells Fargo automated customer service line Tuesday morning to find out if his ...

and more »

More on PG&E's Smart Meters and their Customer Service - Examiner.com


Roseville Press Tribune

More on PG&E's Smart Meters and their Customer Service
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -Advertiser Talk -San Jose Mercury News
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4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ... - PR Newswire (press release)


4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ...
PR Newswire (press release)
A staunch dedication to customer service and project management expertise has earned PNT many referrals and contributed to low customer attrition. ...
SaveOnResorts.com Ranks No. 289 on the 2010 Inc. 500 With Three-Year Sales ...PR Newswire (press release)

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About My Job: The Customer Service Rep - The Atlantic (blog)


About My Job: The Customer Service Rep
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)

all 2 news articles »

The JetBlue Steven Slater Situation Proves Customer Service Is Dead - The Business Insider


The Business Insider

The JetBlue Steven Slater Situation Proves Customer Service Is Dead
The Business Insider
Everyone knows that the contemporary customer is mad as hell, too—fed up with inept service, indifferent employees, and customer-service departments that ...
3 Unthinkable Things the Recession Has CausedTIME (blog)

all 3 news articles »

WNS Awarded Multi-Services Contract With InterContinental Hotels Group - MarketWatch (press release)


WNS Awarded Multi-Services Contract With InterContinental Hotels Group
MarketWatch (press release)
"IHG is committed to meaningful and lasting customer relationships through outstanding customer service, relevant communications, and memorable customer ...

and more »

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