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Customer Service Information

Take Care of Yourself Before You Take Care of Your Customer


One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.

You Bever Know Who Youre Serving


You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person.

Clients... and 38 ways to communicate with them


As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough.

Customer Service - A Lost Art?


Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!! As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority.

Is your Online Business Customer-Friendly?


Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site.  Your Web site is available on a 24 hour, seven days a week basis.

Customer Service A Chickens Way


Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there - they serve up amazing customer service.

Make An Action Plan To Improve Customer Service


Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Losing Angry Customers


This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer.

Create Win-Win Deals With Your Competitors


In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item.

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures.

Customer Service Tips for Mail Order Businesses


Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! But I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product quality above money.

Becoming A Solution To Your Customers Problems


Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important.

Cultivating the Trust Factor


In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.

The 7 Principles of Business Integrity


If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.

Breaking the Ice and Winning Over the Client!


Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

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MORE RESOURCES:

Customer Service - Google News

2010 Service & Leadership Trends in Customer Support - TechRepublic


2010 Service & Leadership Trends in Customer Support
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Seven Tips for Profiting from Lean Times with CRMTechRepublic

all 94 news articles »

Ratepayers' rights take effect today - istockAnalyst.com (press release)


Ratepayers' rights take effect today
istockAnalyst.com (press release)
--Service can't be discontinued or refused for a customer because a former occupant of the dwelling, and not of the same household, failed to pay an earlier ...
Utility ratepayers get own Miss. bill of rightsDeSoto Appeal

all 2 news articles »

Caving to censors, Craigslist defiantly takes down its controversial adult ... - VentureBeat


CBC.ca

Caving to censors, Craigslist defiantly takes down its controversial adult ...
VentureBeat
... Newmark said that Jim Buckmaster, chief executive, has been running the site for the last 10 years and that his role is as a customer service rep. ...
Did Craigslist Censor Its Adult SectionEverything PR

all 720 news articles »

Customers find quick service at DMV offices - Richmond Times Dispatch


Customers find quick service at DMV offices
Richmond Times Dispatch
By 9:30 am Saturday, the Broad Street customer service center, home of the Department of Motor Vehicles's headquarters, was beginning to fill with customers ...
Va DMV works through the holidayWTKR Your NewsChannel 3

all 9 news articles »

Jobless Claimant Irked by Phone Fees - Trading Markets (press release)


Jobless Claimant Irked by Phone Fees
Trading Markets (press release)
Vigil, who collecting unemployment benefits, said he made seven calls to the Wells Fargo automated customer service line Tuesday morning to find out if his ...

and more »

More on PG&E's Smart Meters and their Customer Service - Examiner.com


Roseville Press Tribune

More on PG&E's Smart Meters and their Customer Service
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -Advertiser Talk -San Jose Mercury News
all 165 news articles »

4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ... - PR Newswire (press release)


4-Year Recipient PNT Marketing Services, Inc. Ranks No. 3881 on the 2010 Inc ...
PR Newswire (press release)
A staunch dedication to customer service and project management expertise has earned PNT many referrals and contributed to low customer attrition. ...
SaveOnResorts.com Ranks No. 289 on the 2010 Inc. 500 With Three-Year Sales ...PR Newswire (press release)

all 39 news articles »

About My Job: The Customer Service Rep - The Atlantic (blog)


About My Job: The Customer Service Rep
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)

all 2 news articles »

The JetBlue Steven Slater Situation Proves Customer Service Is Dead - The Business Insider


The Business Insider

The JetBlue Steven Slater Situation Proves Customer Service Is Dead
The Business Insider
Everyone knows that the contemporary customer is mad as hell, too—fed up with inept service, indifferent employees, and customer-service departments that ...
3 Unthinkable Things the Recession Has CausedTIME (blog)

all 3 news articles »

WNS Awarded Multi-Services Contract With InterContinental Hotels Group - MarketWatch (press release)


WNS Awarded Multi-Services Contract With InterContinental Hotels Group
MarketWatch (press release)
"IHG is committed to meaningful and lasting customer relationships through outstanding customer service, relevant communications, and memorable customer ...

and more »

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